DS8000 Service Documentation Version 7.5

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Use this topic as the entry point for all service actions. Locate the task you want to complete from the tables that follow.

These procedures are for service representatives who are trained to install and repair the IBM® DS8000®. Internal components of this machine are designed and certified to be serviced by trained personnel only.

Table 1. Entry for all service actions
If you are here to:	Go to:
Analyze and repair problems (DS8000 and management console)	Analyze and repair problems
Repair customer reported problems	Customer reported problems
z/OS® reported problems	z/OS Reported problems
Run CdaPreVerify	MAP1214 Run CdaPreVerify
View storage facility state (similar to 2105 End of Call)	MAP1100 View storage facility state (end of call)
View storage facility image (SFI) state	MAP1260 Displaying the storage facility image (SFI) state
View installed code and firmware levels	MAP1212 Displaying Installed Code Levels (LIC, HMC, Storage Manager, Firmware, OS, PTF, SFI, Bundle VRMF, CDA History)
View storage facility image control switches	MAP1150 Storage facility image control switches
Visual symptoms	MAP1320 Isolating problems using visual symptoms

View location codes listed in serviceable events	MAP1245 Finding FRUs by using location codes
View light indicator (LED) definitions	LED indicators
View the Parts Catalog	Part numbers

Power Off/On the storage facility	MAP2470 Powering off and on the storage facility from the management console

Install and remove hardware	Start here for all installation and remove tasks, Model 941/94E Start here for all installation and remove tasks, Model 951/95E Start here for all installation and remove tasks (Models 961/96E)

Perform a configuration of storage facility by Service Provider Only (CUIR)	Storage facility configuration (service provider only)
Perform a configuration of storage facility image logical configuration	This is a customer responsibility.
Configure management console settings	Management console configuration

Customer cannot remotely access the management console	MAP6730 Customer access to management console problem
Query, start, or stop of the CIM agent	MAP1160 Query, start, or stop the CIM agent
Management console login, navigation, and problems	Management console (HMC) login, navigation, and problems
Management console hardware, software, and problems	Management console hardware, software, and problems
Advanced system management interface (ASMI)	Advanced System Management Interface (ASMI)

Licensed internal code update and features	Licensed internal code and features
Test a machine function	Test a machine function

View reference information	Reference information
View DS8000 Network and Remote Support Overview	DS8000 Network and Remote Support Overview