| Service action | Go to: |
|---|---|
Customer cannot access the 2107 management
console. Customer
applications that access the ESSNI server on the management
console using
one of the following interface protocols:
|
MAP6730 Customer access to management console problem |
| Customer cannot access the management console remotely | MAP6730 Customer access to management console problem |
| Customer LAN connection problems | MAP6580 Customer Ethernet connection problem |
| Customer cannot access a SCSI LUN | Normally this is due to a logical configuration
problem or other customer related problem with the SCSI based host
server. This could also be the result of an offline RAID array on
the 2107.
This can only occur if there are multiple problems affecting the array.
Use the management
console to
display and repair any related serviceable events. If related problems are not found, call the next level of support. |
| Cannot access a Fibre Channel LUN | MAP5430 Host Fibre Channel fails to recognize DS8000 LUNs |
| Customer reports a loss of line cord input power via e-mail message | There should be a related Serviceable Event. If there is none, observe the rack operator panel line cord indicators. If both indicators are lit, and the primary power supplies are not displaying status codes, the problem is no longer occurring. |
| Customer is not receiving e-mail notification of serviceable events | MAP1310 Isolating e-mail notification problems |
| Customer is not receiving SNMP notification of serviceable events | MAP1305 Isolating SNMP notification problems |
| Customer reports the primary power supply (PPS) fan speeds do not seem normal | MAP1130 PPS Fan Normal and Failure Modes |
| Customer is having problems creating the logical configuration | Repair any open serviceable events related to the I/O enclosures or storage enclosures. If there are none, have the customer contact IBM® support and ask for software help with the logical configuration and the GUI interface. |
| Customer is having problems activating the LIC feature licenses | If the customer has purchased LIC features,
the customer is responsible for retrieving the keys and activating
the licenses by using the procedures in the IBM DS8870 Introduction and Planning Guide (see
Activating Licenses). Note: If the customer cannot access the keys
on the DSFA Web site, the customer is instructed to open a service
call. The service representative can have PFE (via the next level
of support ) manually generate and provide the keys to the customer.
|