DS8000 Service Documentation Version 6.3.3

Management console hardware, software, and problems

Find the management console hardware that you have:
Table 1. Entry for xSeries 335, 336, or 3550 management console hardware, software, and problems
Service Action Action
Entry point for analyzing management console problems with hardware, software, network, modem, 8-character error codes MAP6000 Entry point for analyzing management console problems
The customer cannot remotely access the management console MAP6730 Customer access to management console problem
Diagnose problems with the 2107 private networks that are connected to the management console MAP7000 Entry point for storage facility private network problems
Display the HMC role (primary, secondary) MAP60A0 Display the HMC role selection
Display the HMC MAC addresses for the customer Ethernet connection MAP6010 Displaying the HMC MAC address for the customer connection
Test configuration, communications, and call home Testing management console communications
Test the management console server hardware MAP6530 Testing the management console
Connect to the customer network Determining the management console configuration
Manually backup the management console configuration after a change has been made MAP6680 Backing up HMC critical console data
Display the power-on self-test (POST) error codes Refer to the appropriate management console server manual1. In "Chapter 3. Diagnostics," see:
  • "Post error logs," "Viewing error logs from the Configuration/Setup Utility program"
  • "Post error logs," "Viewing error logs from the diagnostic programs"
Display the system error logs Refer to the appropriate management console server manual1. In "Chapter 3. Diagnostics," see:
  • "Post error logs," "Viewing error logs from the Configuration/Setup Utility program"
  • "Post error logs," "Viewing error logs from the diagnostic programs"
Power-on beep codes for the management console server (single beep is normal and expected) Refer to the appropriate management console server manual1. In "Chapter 6. Symptom-to-FRU index," see "Beep symptoms."
Power-on no-beep symptoms for the management console server (single beep is normal and expected) Refer to the appropriate management console server manual1. In "Chapter 6. Symptom-to-FRU index," see "No-beep symptoms."
The "System Error LED" on the front of the management console server is lit Refer to the appropriate management console server manual1. In "Chapter 6. Symptom-to-FRU index," see "Light Path Diagnostic panel system error LED" (X335) or "Light path diagnostics errors" (X336).
Diagnostic error codes Refer to the appropriate management console server manual1. In "Chapter 6. Symptom-to-FRU index," see "Diagnostic error codes."
Power-on self-test (POST) error codes Refer to the approrpriate management console server manual1. In "Chapter 6. Symptom-to-FRU index," see "POST error codes."
Format a DVD-RAM disc MAP65B0 Format a DVD-RAM disc for backup/restore
Notes
1 - The manual is on the IBM® DS8000 series Service Documents CDROM:
  • xSeries 335 Type 8676, Type 8830 Hardware Maintenance Manual and Troubleshooting Guide
  • xSeries 336 Type 1879 and Type 8837 Hardware Maintenance Manual and Troubleshooting Guide
  • IBM System x3550 Type 7978 and 1913 Problem Determination and Service Guide
Table 2. Entry for laptop management console hardware, software, and problems
Service Action Action
Entry point for analyzing management console problems with hardware, software, network, modem, 8-character error codes MAP6000 Entry point for analyzing management console problems
The customer cannot remotely access the management console MAP6730 Customer access to management console problem
Diagnose problems with the 2107 private networks that are connected to the management console MAP7000 Entry point for storage facility private network problems
Display the HMC role (primary, secondary) MAP60A0 Display the HMC role selection
Display the HMC Media Access Control (MAC) addresses for the customer Ethernet connection MAP6010 Displaying the HMC MAC address for the customer connection
Test configuration, communications, and call home Testing management console communications
Test the management console server hardware MAP6530 Testing the management console
Connect to the customer network Determining the management console configuration
Manually backup the management console configuration after a change has been made MAP6680 Backing up HMC critical console data
Hardware symptoms such as beep codes, error codes Refer to the "General checkout" chapter included in the ThinkPad® T500 and W500 (15.4-inch widescreen) Hardware Maintenance Manual on the IBM DS8000 series Service Documents CDROM.
Format a DVD-RAM disc MAP65B0 Format a DVD-RAM disc for backup/restore