DS8000 Service Documentation Version 6.3.3

MAP6020 Management console problem determination

Use this MAP to determine if there is a problem with the management console hardware. This MAP might direct you to procedures in other sections of this service guide or to other service guides.

Related tasks:
How to start the service information center

MAP6020 Section-1

About this task

Attention: During problem determination you might be asked to switch off and restart the management console. Before doing that, you must first verify that the customer is not accessing the management console through the ESSNI interface.

Procedure

Troubleshoot the management console server, and then return to this MAP and go to MAP6020 Section-2. For troubleshooting, refer to the appropriate manual that is on the IBM® DS8000® series Service Documents CDROM:
  • xSeries 335 Type 8676, Type 8830 Hardware Maintenance Manual and Troubleshooting Guide
  • xSeries 336 Type 1879 and Type 8837 Hardware Maintenance Manual and Troubleshooting Guide
  • IBM System x3550 Type 7978 and 1913 Problem Determination and Service Guide
  • ThinkPad® T500 and W500 (15.4-inch widescreen) Hardware Maintenance Manual
  • ThinkPad T510, T510i, and W510 Hardware Maintenance Manual
  • Hardware Maintenance Manual ThinkPad® T520, T520i, and W520
For ThinkPad laptop management console troubleshooting and repairs, note the following additional information:
  • ThinkPad laptop FRUs are specified in the IBM DS8000 Parts Catalog.
  • When performing laptop management console repairs as directed in the appropriate manual (ThinkPad® T500 and W500 (15.4-inch widescreen) Hardware Maintenance Manual; ThinkPad® T510, T510i, and W510 Hardware Maintenance Manual;Hardware Maintenance Manual ThinkPad® T520, T520i, and W520), use only those FRUs specified in the IBM DS8000 Parts Catalog.
  • When the isolation procedure calls for replacement of internal laptop parts, only replace those FRUs specified in the IBM DS8000 Parts Catalog. For example:
    • DVD-RAM drive
    • Hard drive
    • Memory DIMM
    • Laptop keyboard

    For internal parts not specified in the DS8000 parts catalog, replace the entire laptop assembly by using the FRU number for the laptop with keyboard.

  • When the entire laptop assembly is replaced, you must reload the management console image without critical data backup.

MAP6020 Section-2

Procedure

  1. Did the General Checkout indicate a hardware problem that you were able to repair?
  2. Did the General Checkout indicate a hardware problem that you were not able to repair?
    • Yes, contact your next level of support.
    • No, continue with the next step.
  3. The system checkout did not indicate a hardware problem. Use Table 1 to determine the next action based on the symptoms listed.
    Table 1. Symptoms of management console problems
    Symptom Actions
    Management console does not boot but General Checkout did not indicate a hard drive problem. Reload the management console image.
    - For VRMF LIC bundle 64.2.xxx.xxx or later refer to MAP6200 Reloading the management console LIC bundle VRMF 64.2.xxx.xxx or later.
    - For VRMF LIC bundle 64.1.xxx.xx refer to MAP6100 Reloading the management console licensed internal code (LIC)    .
    Management console appears to be booting but management console login panel is not displayed.
    1. If you suspect a display problem, then go to MAP6540 Keyboard/display problem.
    2. Reload the management console image.
      - For VRMF LIC bundle 64.2.xxx.xxx or later refer to MAP6200 Reloading the management console LIC bundle VRMF 64.2.xxx.xxx or later.
      - For VRMF LIC bundle 64.1.xxx.xx refer to MAP6100 Reloading the management console licensed internal code (LIC)      .
    3. If the problem is still occurring, then go to MAP6020 Section-3.
    Eight character error code beginning with management console received when using the management console graphical user interface. Go to Management console error codes (0xxx, Exxx - Hxxx).
    Model 951 only, management console laptop might have shutdown or stopped due to an over-temperature condition only when the laptop tray was in the normal closed position. This does not apply if the problem occurred when the laptop tray was extended in the service position. Go to MAP6030 Management console laptop enclosure cooling
    Symptoms not in this list. Go to MAP6020 Section-3.

MAP6020 Section-3

Procedure

Review the complete symptom list in MAP6000 Entry point for analyzing management console problems for analyzing management console problems. If that does not provide any other MAP to use, then contact your next level of support.

MAP6020 Section-4

Procedure

Reinstall all FRUs that did not fix the problem. You must have performed a repair action to continue. If you have not already done so, verify the repair. Use the checkout procedure for the management console type indicated in MAP6020 Section-1. Return here and continue with MAP6020 Section-5 when completed.

MAP6020 Section-5

Procedure

  1. Did you exchange a management console hard disk drive?
  2. Did you replace an entire management console?
    • Yes, restore the management console image to the new disk drive.
      1. Go to MAP6200 Reloading the management console LIC bundle VRMF 64.2.xxx.xxx or later.
      2. Return to MAP6020 Section-6 after the management console has been reloaded.
        Note: When replacing the entire management console, you cannot restore critical console data from backup. MAP6200 also refers to MAP6210 and MAP6220 to reload the management console without critical console data backup.
    • No, continue with the next step.
  3. Did you exchange the system board or the system board battery?
    • Yes, refer to the user's guide for the management console type to configure the system board settings or set the date/time.
    • No, continue with the next step.

MAP6020 Section-6

Procedure

Does the management console communicate with all connected storage facilities?