DS8000 Service Documentation Version 7.5

MAP6550 DVD RAM Drive Problem

Use this procedure to test the DVD drive in the PC for the management console.

Related tasks:
How to start the service information center

MAP6550 Section-1

Procedure

  1. Clean the media disk as follows:
    1. Hold the disk by its edges. Do not touch the surface.
    2. Use a soft, dry cloth to remove dust and fingerprints from the surface. Wipe the media disk from the center to the outside.
    3. Reinsert the media disk, with the label-side facing up. Continue with the next step.
  2. Retry the failing task using the original media. Does the failure occur again?
    • Yes, go to step 3.
    • No, this ends the procedure.
  3. Restart the management console and then retry the failing task. Does the failure occur again?
    • Yes, go to step 4.
    • No, this ends the procedure.
  4. Leave the original media in the drive. Test the DVD-RAM drive using the information in MAP6530 Testing the management console. Select Extended, then DVD-RAM Drive. When the test is complete, return here and continue with the next step.
  5. Did the DVD-RAM test fail while testing with the original media?
    • Yes, continue with the next step.
    • No, the failure is no longer occurring. This ends the procedure.
  6. Exchange the original media with a new one.
    Note: If you are replacing DVD-RAM media, the new media must be formatted. If possible, use another management console to format. Refer to MAP65B0 Format a DVD-RAM disc for backup/restore.
    1. Repeat the DVD-RAM drive test.
    2. Select DVD-RAM Drive problem area.
  7. Did the DVD-RAM test fail while testing with the new media?
    • Yes, continue with the next step.
    • No, the original media was defective. This ends the procedure.
  8. Verify the following:
    1. All DVD-RAM drive data and power cables are secure (x335, x336, and x3550 eServer only).
    2. The DVD-RAM drive is jumpered as Master and is cabled to the Secondary IDE Bus (x335, x336, and x3550 eServer only).
    3. The DVD-RAM drive is seated properly in the laptop management console (laptop only).
  9. If the diagnostics continue to fail, exchange the DVD-RAM drive. When complete, run the DVD-RAM test again.
    Note: If there are any jumpers or tab settings on the new drive, ensure that they have the same settings as the old drive.
  10. Did the DVD-RAM drive test continue to fail?
    • Yes, continue with the next step.
    • No, the original DVD-RAM drive was defective. This ends the procedure.
  11. Continue exchanging FRUs from the FRU list and running the DVD-RAM drive tests.
    Note: The DVD-RAM drive is a high probability FRU.
    • If the FRUs fix the problem. This ends the procedure.
    • If you cannot isolate the problem, contact your next level of support.