DS8000 Service Documentation Version 7.5

MAP6530 Testing the management console

This MAP tests each of the base parts of the management console. If a failure is detected, you are instructed to fix the failing part and then close out the service call. This section describes diagnostics tests for the management console.

About this task

Use the information in this section when you are directed to test the management console to isolate a problem or verify a repair.

Attention: To run management console diagnostics, you will need to switch off and restart the management console. Before doing that you must first verify that the customer is not accessing the management console through the ESSNI interface (that is, via DSCLI or DS Storage Manager).
Related tasks:
How to start the service information center

Section-1 Diagnostic procedures

You should have been directed here to test a specific part of the management console.

About this task

For ThinkPad T530 or T540 management consoles, go to Section-3 Diagnostic Procedures (T530, T540 management console).

For all other management console models, go to Section-2 System Unit Testing for the following problem areas:

  • Display
  • Keyboard
  • Mouse
  • Floppy Drive
  • CD-RW
  • DASD (disk drive)
  • Memory
  • Power
  • Run All Selected
  • SCSI
  • Ethernet

Section-2 System Unit Testing

About this task

This section provides information to help you use the PC Doctor diagnostics (from diskette or read-only memory (ROM) on the system board) to test the PC hardware parts of the management console.

Use the following procedure to determine how to start the PC Doctor diagnostics.

Procedure

  1. Open the appropriate maintenance manual for the management console server. The manual is on the IBM® DS8000® series Service Documents CDROM:
    • xSeries 335 Type 8676, Type 8830 Hardware Maintenance Manual and Troubleshooting Guide
    • xSeries 336 Type 1879 and Type 8837 Hardware Maintenance Manual and Troubleshooting Guide
    • IBM System x3550 Type 7978 and 1913 Problem Determination and Service Guide
    • ThinkPad® T500 and W500 (15.4-inch widescreen) Hardware Maintenance Manual
    • ThinkPad T510, T510i, and W510 Hardware Maintenance Manual
    • Hardware Maintenance Manual ThinkPad® T520, T520i, and W520
  2. Refer to section for running diagnostics using PC-Doctor.
  3. Start the diagnostic program.
  4. Select Extended or Basic Tests for a list of devices to test.
  5. If the diagnostics report a failure on the PC hardware, use the maintenance manual to isolate and repair the problem.
  6. Select the task that contains the devices or tests and follow the instructions. If you were instructed to Run All Selected, continue with that selection.
  7. If the diagnostics do not report a failure, the management console PC hardware is functioning correctly. If you still have a problem, go to MAP6020 Management console problem determination.

Section-3 Diagnostic Procedures (T530, T540 management console)

Procedure

  1. Open the appropriate maintenance manual for the management console server. The manual is on the IBM® System Storage® DS8000 series Service Documents CDROM:
    Hardware Maintenance Manual ThinkPad® T530, T530i, and W530
    Hardware Maintenance Manual ThinkPad T540p and W540.
  2. Refer to the sections on "UEFI diagnostic program" and "Bootable diagnostic programs" in the "General checkout" chapter.
  3. Create the bootable diagnostic CD if necessary.
  4. Start the diagnostic program and run the diagnostics that apply.
  5. If the diagnostics report a failure on the PC hardware, use the maintenance manual to isolate and repair the problem.
  6. If the diagnostics do not report a failure, the management console PC hardware is functioning correctly. If you still have a problem, go to MAP6020 Management console problem determination.