DS8000 Service Documentation Version 7.5

MAP6106 Restoring the HMC customer communication and network settings

Use this MAP to restore the HMC customer communication and network settings.

MAP6106 Section-1 Customization and configuration

About this task

Procedure

You have been sent here to restore the customer communications and network settings for the HMC boot drive that has had all code reloaded. The same procedure used during install of an external or internal storage facility HMC can be used here also.
Locate the most recent customer worksheet (or the temporary worksheet that you created using MAP6105 Display and record the HMC customer configuration and network settings information).

Use the customization worksheets provided by the customer to perform the management console customization tasks in Table 1. Additional guidance is available through the IBM® DS8870 Introduction and Planning Guide.

To access the management console navigation item listed in the second column of Table 1, do the following:

From the navigation area, click HMC Management.
In the right work area, go to the Operations section.
Select the desired HMC configuration option from the second column of the following table.

Table 1. Management console customization tasks
You are here to set the following HMC option	HMC Configuration Option	Notes
Console Date / Time and Timezone	Change Date and Time	Click Customize Console Date and Time tab. In the Clock field, ensure UTC is selected. In the Time field, enter the local time. In the Date field, set the current date. In the Time Zone field, choose a location that has the same time zone and daylight saving settings as the storage facility location. Note: The date, time, and time zone that you select will be used later by an automated process to update those settings in the storage facility. Ensure that you set this accurately. Click OK to save any changed settings. From the panel, Please reboot the HMC, click OK, but do not reboot until directed later in this procedure.
HMC Network Settings	Change Network Settings	From the navigation area, click HMC Management. In the right work pane, go to the Operations section. Click Change Network Settings. Click the Identification tab Set the Console or host name, and Domain name per the worksheets. Click the LAN Adapters tab. Select eth2, click Details. Click the Basic Settings tab. Under Local Area Network Information Select the correct media speed in the Media Speed (ethernet) setting. Under DHCP Server Do not select (enable) the Enable DHCP server check box. Under IPv4 Address, set the IP address and DHCP setting from the worksheets. If a TCP/IP interface address is specified, select the Specify an IP address radio button and enter the interface address and network mask. If a TCP/IP interface address is not specified, select the Obtain an IP address automatically (DHCP) radio button. Click the IPv6 Settings tab. Configure the IPv6 customer network connection from the worksheets. Set the Autoconfig Options and Static IP Addresses Click OK to save the settings and return to the Customize Network Settings screen. Click on the Name Services tab and configure the customer's DNS from the worksheets. Select the Use DHCP DNS Settings check box only if the IPV4 Address, Obtain an IP address automatically (DHCP) radio button is selected for the LAN adapter. Select the DNS enabled check box and add each DNS and Domain name suffix only if the customer has DNS servers specified. Click on the Routing tab and configure the customer's gateway from the worksheets. Do not add a new route. Type in the default gateway address. Set the gateway device to eth2. If the Enable 'routed' check box is present, ensure that it is not selected. Network configuration is completed. Do not click OK now. Go to the next step.

Restart the management console by performing the following steps.
1. Ensure that the customer is not currently accessing the management console to perform configuration or copy services functions.
2. Close or cancel any tasks or windows that are currently open.
3. Click OK on the Change Network Setting panel. This reboots the management console. A message displays that informs you that the network configuration has changed. You can only acknowledge this message. You might be prompted to create a new certificate. Click Yes to create the new certificate. The network changes will be in effect after the console reboots.
  Important: If the customer installed their own certificate, this procedure replaces their certificate with a self-signed certificate. Inform the customer and ask them to recreate their certificate and reinstall.
Wait for the management console logon panel to display.
Log on to the management console with user ID CE and password serv1cece.

Set the HMC remote support options using the customer worksheets.

To access the management console navigation item listed in the second column of Table 2, do the following:

From the navigation area, click Service Management, then go to the Connectivity section.
Note: Additional guidance is available through the online Help and the IBM DS8870 Introduction and Planning Guide.

Table 2. Management console customization tasks for remote support
Task	Management console navigation option	Customer Worksheet
Customer information	Manage Customer Information	Company information worksheet
Call-Home Server Consoles Notes: The number of Call Home Server Consoles (HMCs) listed in the (IP Address or Host Name field) matches the number of HMCs configured for the storage complex. There is a minimum of one and a maximum of two. Make sure the check box Use discovered call-home server consoles is selected.	Manage Outbound Connectivity (Call-Home Server Consoles section)
Local Modem	Manage Outbound Connectivity > Configure > Local Modem. Note: To set the Dial prefix, select Allow local modem dialing for service, and then click Modem configuration.	Company information worksheet and Outbound (call home) worksheet.
Internet SSL See Notes a. and b. below for settings	Manage Outbound Connectivity > Configure > Internet
Internet VPN See Note c. below for new VPN information to support existing customization worksheets.	Manage Outbound Connectivity > Configure > Internet.	Outbound (call home) worksheet
Pass-Through Systems	Manage Outbound Connectivity > Configure > Pass-Through Systems Note: Do not select Allow pass-through systems for service.	Management console network settings worksheet
Inbound Connectivity	Manage Inbound Connectivity	Inbound (remote services) worksheet
Notes: Outbound/inbound connectivity: Any combination of outbound connectivity modes is allowed and primarily depends on what the customer's network security policy allows. Although it is beneficial to have multiple outbound paths, enabling only one path is also allowed (preferably broadband such as Internet SSL or Internet VPN). Select the modem as a backup path for SSL or VPN and as a method for unattended remote access. Refer to the remote support work sheets, completed by the customer, to verify the remote support settings for outbound (call home) and inbound (remote services) remote support. When you enable outbound (call home) support, the management console sends an electronic call home record to IBM support when there is a problem within the storage complex. If inbound remote services are enabled, IBM next level of support can perform service tasks remotely. They can view error logs, problem logs, and initiate trace or dump retrievals. If outbound support is enabled, but inbound remote services is not enabled, the IBM service representative must be on-site to troubleshoot and service the storage complex. Secure Sockets Layer (SSL): The Internet SSL option allows your MC to connect to the IBM service center with a secure sockets layer Internet connection. The customer must open port 443:tcp in the network infrastructure. Although SSL may be configured, the modem can also serve as a backup. If the modem is configured, IBM support can remotely access the MC without having a person on-site to initiate the connection. If SSL connectivity is not an option, you can configure FTP for faster offload of log and trace data. VPN: (the following is new information and may not be in the version of the customization worksheet provided by the customer) Selecting By VPN means that the customer allows the management console (MC) to use VPN over an Internet connection when a connection is established to the IBM service center. IBM's VPN implementation is a client/server VPN. The two VPN endpoints are on the MC and on the IBM Boulder/Rochester VPN server. There is no need for additional VPN hardware in the customer network infrastructure. If you use VPN, the management console (MC) must have access through your Internet firewall to the following: IBM Boulder VPN server, IP address 207.25.252.196 IBM Rochester VPN server, IP address 129.42.160.16 IBM Boulder test VPN server no longer used. If VPN connectivity is not an option, FTP can be configured for faster offload of log and trace data. Even if VPN is configured, the modem can serve as a backup. If configured, it also allows IBM support personnel to remotely access the MC without a person on-site having to initiate a connection. General information: The remote support worksheets enable you to specify whether you want outbound (call home) or inbound (remote services) remote support. IBM recommends that you enable both outbound and inbound support to help you maintain the highest availability of your data. When you enable outbound (call home) support, your management console sends an electronic call home record to IBM support when there is a problem within the storage complex. In the header of each call-home record, a callback password appears. If inbound remote services is also enabled, this password enables IBM service representatives to remotely sign on to the management console in response to the service call. If outbound support is enabled, but inbound remote services is not enabled, the IBM service representative must physically come out to your location to troubleshoot and service the storage complex. When inbound remote services are enabled, service representatives can perform service tasks remotely. They can view error logs and problem logs, and initiate trace or dump retrievals.

Set HMC service agent options using the customer worksheets.

To access the management console navigation item listed in the second column of Table 3, do the following:

From the navigation area, click Service Management.

Table 3. Management console customization tasks for Service Agent
Task	Management console navigation option	Customer worksheet
MRPD settings for MC 1 only. Note: If you have a primary HMC (MC 1) and secondary HMC (MC 2), set only MC 1 to send MRPD data.	Transmit Service Information > Transmit Click Schedule when to transmit the service information. Set the frequency to 14 (days). Do not configure Performance management transmission	Not used.
FTP settings	Transmit Service Information > FTP Note: This is required only if the customer has chosen to allow dumps and traces to be sent by FTP. Leave the default settings for the FTP server. If required, enter the customer's firewall information. Check Enable FTP offload of service information.	Outbound (call home) worksheet
Customer e-mail notification	Manage Serviceable Event Notification > Email	E-mail notification worksheet
SNMP alert	Manage Serviceable Event Notification > SNMP Trap Configuration	SNMP trap notification worksheet

Set the management console heartbeat options (frequency and enable/disable):
1. From the navigation area, click HMC Management.
2. From the right work area, go to the Storage Server HMC Tasks section and click View/Change Heartbeat Configuration.
3. Select the frequency of heartbeat. The recommended setting is 7 days.
4. Click Schedule Heartbeat. The window refreshes and displays the current settings.
  Do not click Send Heartbeat Now. This will be tested later.
  Note: The management console heartbeat function verifies that the HMC continues to be available for call home and remote service. It uses the VPN connection, or the modem if VPN is not configured. The service representative sets the frequency (1, 7, 14, or 28 days). The recommended setting is 7 days. The heartbeat function creates a serviceable event (SE) on the HMC with SRC BEF00012. The SE contains the frequency setting and is sent to IBM with the normal SE Call Home function. If IBM does not receive the SEs at the recommended frequency, a service action to determine the cause can be initiated by next level of support.
Continue at MAP6106 Section-2 Testing management console communications.

MAP6106 Section-2 Testing management console communications

Procedure

Test the service communication methods.

Table 4. Tests for management console communications
Communication method	How to test
Remote support - Modem	Select Service Management > Manage Outbound Connectivity > Configure > Local Modem > Test
Remote support - VPN	Select Service Management > Manage Outbound Connectivity > Configure > Internet VPN > Test If the test fails, go to MAP1301 Isolating Call Home/remote services failure. Note: If this test identifies incorrect network settings that require a management console restart, do not restart until the storage facility verification and DDM certification have completed.
Call Home	From the navigation area, click Storage Facility Management > `storage facility`. From the bottom Task area, click Service Utilities > Test problem notification (PMH, SNMP, Email). Ask the support center to verify that a test PMH was created on Retain. Note: You have previously verified that this storage facility is registered in Retain earlier in this installation. If the test fails, go to MAP1301 Isolating Call Home/remote services failure.
Remote Access Note: Follow your geographical guidelines to determine if this test is needed.	Select Service Management > Manage Inbound Connectivity. For Unattended Session, select Allow unattended sessions. For Duration, select Temporary, then click OK. Ask the support center to test remote access. After the test is complete, restore the Inbound Connectivity settings to the customer choice on the worksheets.

Test the customer communication methods.

Table 5. Tests for customer communication methods
Communication method	How to test
Customer e-mail notification	Select Service Management > Manage Serviceable Event Notification > Email > Test Email. Ask the customer if the e-mail was received. Note: If the test fails, go to MAP1301 Isolating Call Home/remote services failure.
Customer connection to DS8000 Storage Manager server in the management console	Ask the customer to test the access of the application or method that they will use to connect to the DS8000 Storage Manager in the management console. Note: If the test fails, go to MAP1301 Isolating Call Home/remote services failure.

Send the first call home heartbeat.
1. From the navigation area, click HMC Management.
2. From the right work area, go to the Storage Server HMC Tasks section and click View/Change Heartbeat Configuration.
3. The View/Change Heartbeat Configuration window opens.
4. Ensure the Send heartbeat to IBM once in every field is set to 7 days.
5. Click Send Heartbeat Now. The Send Heartbeat window opens. Click Yes.
6. The Heartbeat Status window is displayed for less than one minute.
7. When the Successful window is displayed, follow the directions to ensure the heartbeat was sent.
  Note: The management console heartbeat function verifies that the HMC continues to be available for call home and remote service. It will use the VPN connection if configured, or the modem, if VPN is not configured. The service representative sets the frequency (1, 7, 14, or 28 days) selected by the customer. The recommended setting is 7 days. The heartbeat function uses the HMC to create a serviceable event (SE) with SRC BEF00012. The SE contains the frequency setting and is sent to IBM with the normal SE call home function. If IBM does not receive these SEs at the recommended frequency, a service action to determine the cause can be initiated by next level of support.
Do you have an external management console to be installed?
- Yes, continue with the hardcopy MES instructions "Add an external HMC server" and then return here and go to the next step.
  Note: If two service representatives are servicing the machine, one can perform this procedure while the other performs the procedure in the next step.
- No, return to the procedure that sent you here.