DS8000 Service Documentation Version 7.5

MAP6105 Display and record the HMC customer configuration and network settings information

Use this MAP to display information about the HMC customer configuration and network settings and then record this information on paper.

Related tasks:
How to start the service information center

MAP6105 Section-1

About this task

Procedure

  1. You were sent here to display and record the HMC customer configuration and network settings that need to be restored because the customer Communications Resources worksheets cannot be found.
  2. Can you log in to the HMC?
    • Yes, continue with step 3.
    • No, call the next level of support.
  3. Display and record the settings for the options listed in the second column of Table 1.
    To access the management console navigation item listed in the second column of Table 1, do the following:
    1. From the navigation area, click HMC Management, then go to the Operations section.
    Table 1. Management console customization tasks
    You are here to set the following HMC option HMC configuration option
    Clock, Time, Date, and Time zone
    Note: The Clock field must be set to UTC.
    		 Change Date and Time
    HMC Network Settings Change Network Settings
  4. Display and record the settings for the options listed in the second column of Table 2.
    To access the management console navigation item listed in the second column of Table 2, do the following:
    1. From the navigation area, click Service Management. Go to the Connectivity section to select the desired HMC remote support options.
    Table 2. Management console customization tasks for remote support
    Task Management console navigation option
    Customer information Manage Customer Information
    Outbound connectivity Manage Outbound Connectivity > Configure > Local Modem
    Outbound connectivity Manage Outbound Connectivity > Configure > Internet VPN
    Outbound connectivity Manage Outbound Connectivity > Configure > Pass-Through Systems
    Inbound connectivity Manage Inbound Connectivity
  5. Display and record the settings for the options listed in the second column of Table 3.
    To access the management console navigation item listed in the second column of Table 3, do the following:
    1. Click Service Management. From the right work area, select the desired task.
    Table 3. Management console customization tasks for Service Agent
    Task Management console navigation option
    MRPD settings  
    FTP settings Transmit Service Information > FTP
    Note: This is required only if the customer has chosen to allow dumps and traces to be sent by FTP.
    • Leave the default settings for the FTP server.
    • If required, enter the customer firewall information.
    • Check Enable FTP offload of service information.
    Customer e-mail notification Connectivity > Manage Serviceable Event Notification > Email
    SNMP alert Connectivity > Manage Serviceable Event Notification > SNMP Trap Configuration
  6. Record the management console heartbeat options:
    1. Click HMC Management, go to the Storage Server HMC Tasks section. Click View/Change Heartbeat Configuration.
  7. Return to the procedure that sent you here.