DS8000 Service Documentation Version 7.5

SPNETWK

A connection between a management console and a service processor has been lost. The location code will identify the unit to which contact was lost.

About this task

Note: This SRC and symbolic FRU is not expected on DS8000® storage facility. Report this problem to the next level of support. They might have you use the following procedure to isolate the problem.

Procedure

Go to MAP7000 Entry point for storage facility private network problems and follow the instructions to isolate the failure.
Was a problem found?
- Yes, follow the steps in MAP7000 Entry point for storage facility private network problems to repair the failure. This ends the procedure.
- No, go to step 3.
Is the service processor with the missing connection present in the topology?
- Yes, the problem was temporary and has resolved itself. This ends the procedure.
- No, go to step 4.
Is the management console that reported the connection errors also reporting a hardware error with a network adapter?
- Yes, service this network adapter error. This ends the procedure.
- No, go to step 5.
Verify that the service processor with a missing connection is powered on and that its Ethernet connections are secure and functioning. Does the problem persist?
- Yes, call your next level of support for assistance. This ends the procedure.
- No, this ends the procedure.