DS8000 Service Documentation Version 7.5

MAP4E30 Special failed FRU replace recovery for I/O enclosure backplane or I/O enclosure RIO card

This MAP procedure identifies how to replace a failed FRU under special circumstances.

Related tasks:
How to start the service information center

MAP4E30 Section-1

Procedure

  1. You were sent here because the FRU replace failed for the I/O enclosure backplane or I/O enclosure RIO card. Is the HMC at LIC bundle VRMF 64.xx.xx.xx or later?
    • Yes, go to step 2.
    • No, exit this MAP and contact your next level of support for an action plan.
  2. For the I/O enclosure being repaired, do the following:
    • At the front of the rack, observe the power input cables to both power supplies.
    • At the rear of the rack, observe both big black RIO cables and both thin SPCN cables. Ensure they are plugged to the proper connector.

    Are the cables properly connected?

    • Yes, go to step 3.
    • No, reseat cables and restart the FRU replacement using the original serviceable event.
  3. Select the following that applies:
    • The FRU replace failure (new serviceable event of Java exception error) occurred after the new FRU was installed. Go to step 4.
    • The FRU replace failure (new serviceable event of Java exception error) occurred before the old FRU was removed. Go to step 5.
  4. Display open serviceable events. Is there a new serviceable event for the I/O enclosure being repaired with an SRC listed in Table 1?
    • Yes, find the serviceable event SRC in Table 1 and use the Action column to continue the repair.
    • No, the failure was presented with a Java error exception screen. Go to MAP4E30 Section-4.
    Table 1. SRC presented after the new FRU was installed.
    SRC presented Action
    BE340065
    BE36260B    		 Go to MAP4E30 Section-5.
    1000xxxx
    B700xxxx
    BED1xxxx
    BE34xxxx
    BE36xxxx    		 Go to MAP4E30 Section-4.
  5. Display open serviceable events. Is there a new serviceable event for the I/O enclosure being repaired with an SRC listed in Table 2?
    • Yes, find the SRC and use the Action column to continue the repair.
    • No, the failure was presented with a Java error exception screen. Go to MAP4E30 Section-3.
    Table 2. SRC presented before the new FRU was installed.
    SRC presented Action
    B700xxxx
    BED1xxxx
    10000xxxx    		 Go to MAP4E30 Section-2

MAP4E30 Section-2

Procedure

Use the new serviceable event to repair the problem. If the repair is not successful, repair the original serviceable event. If that repair is not successful, contact your next level of support.

MAP4E30 Section-3

Procedure

To repair the problem, contact your next level of support. This is the action plan of the next level of support (PFE):
  1. Follow the missing slot in device tree tip.
  2. If the missing device tree condition occurs, collect a PE package and open a defect for root cause analysis.
  3. Follow the missing I/O enclosure concurrent procedures.

MAP4E30 Section-4

Before you begin

Note: If you have the SRCs BE340065 or BE36260B, return to Table 1 and then go to MAP4E30 Section-5.

Procedure

Order a new FRU and retry the original repair. If the repair fails, contact your next level of support.

MAP4E30 Section-5

Procedure

  1. Determine if the RIO nodes for the I/O enclosure being repaired are good using the View RIO Topology menu option. Refer to MAP4E20 RIO Topology tool. For the enclosure being repaired, are the leading and trailing port statuses equal to "Operational"?
    • Yes, go to step 3.
    • No, go to step 2.
  2. The possible failing FRUs in order of probability are RIO card or I/O backplane. Replace FRU until the problem is fixed. After the FRU is replaced, exit the MAP.
  3. Do the normal repair of the new serviceable events that contain SRC BE 340065 (DA card) or BE36260B (HA card). Continue to step 4.
  4. Do pseudo repair of the existing RIO card of the same I/O enclosure.
    Note:
    • During RIO and tower repair activate, the adapter slot is brought back online from left to right.
    • If one of the adapter slots fails to be online, the remainder of the slots to its right is not brought online.
    • To recover the remainder of the slots, the pseudo repair of the RIO card is performed.
  5. Contact your next level of support, and they will provide an action plan if the problem persists.