DS8000 Service Documentation Version 6.3.3

FSPSP01

A part vital to system function has been deconfigured.

Before you begin

Storage complex repair actions must always be managed from the management console. To replace any FRUs identified in this procedure, use Storage Facility Management > storage facility > Exchange Parts. If the FRUs are listed in the Serviceable Event, select them from there.

Refer to MAP1245 Finding FRUs by using location codes for information on locating FRUs called out by the following procedures.

Procedure

  1. Is SRC B1xxB10C or B1xxB10D (xx indicates that the Subsystem ID is irrelevant)?
    • No: Go to step 5.
    • Yes: The system has detected that one of the following has occurred:
    • A memory controller that is required for the system to function is deconfigured.
    • There is not enough memory.
    • The memory DIMM is plugged incorrectly.

    Continue with the next step.

  2. Perform the following steps:
    1. Reseat all of the memory DIMMs in the CEC enclosure that is failing but do not replace any memory DIMMs at this time.
    2. Perform a slow boot (MAP4820 Performing a slow boot of a CEC enclosure).
    3. Does the problem persist?
      • Yes: Continue with the next step.
      • No: Exit this MAP and continue the original repair.
  3. Perform the action indicated in the table below for your system.
    1. Replace the first memory DIMM in the first processor enclosure.
    2. Perform a slow boot (MAP4820 Performing a slow boot of a CEC enclosure).
    3. Does the problem persist?
      • Yes: Repeat this step and replace the next memory DIMM. If you have replaced all of the memory DIMMs, then continue with the next step.
      • No: Exit this MAP and continue the original repair.
  4. Perform the following actions.
    1. Replace the first processor card in the primary processor enclosure
    2. Perform a slow boot (MAP4820 Performing a slow boot of a CEC enclosure).
    3. Does the problem persist?
      • Yes: Contact your next level of support. This ends the procedure.
      • No: Continue with the next step.
  5. Is SRC B1xxB107 or B1xxB108?
    • Yes: The system has detected a problem with a clock module on one of the service processors.
      1. Starting in the primary processor enclosure and continuing in the secondary enclosures, replace the system processor cards one at a time (starting with P2-C1 then P2-C2) until the problem is resolved.
      2. Perform a slow boot (MAP4820 Performing a slow boot of a CEC enclosure) after replacing each processor card. Then exit this MAP and continue the original repair.
    • No: Continue with the next step.
  6. Is SRC B1xxB106?
    • Yes: Review the system error logs for errors that called out system backplanes. This will indicate which system backplanes have problems and need to be replaced.

      Replace the system backplane in the enclosure indicated by the logs.

      1. Perform a slow boot (MAP4820 Performing a slow boot of a CEC enclosure).
      2. This ends the procedure.
    • No: Continue with the next step.
  7. Is SRC B1xxB110 or B1xxB111?
    • No: Contact your next level of support. This ends the procedure.
    • Yes: Perform the action indicated in the table below for your system.
      Review the system error logs for errors that called out I/O backplanes. This will indicate which I/O backplanes have problems and need to be replaced. Replace the I/O backplane in the enclosure indicated by the logs.
      1. Perform a slow boot. Go to MAP4820 Performing a slow boot of a CEC enclosure.
      2. This ends the procedure.