DS8000 Service Documentation Version 6.3.3
Analyze and repair problems
Procedure
Select one of the following:
- The customer has requested help or reported a problem, go to Customer reported problems.
- Management console (HMC) service tasks, go to Table 1.
- 2107/242x storage facility rack service tasks, go to Table 2.
| Service action | Go to: |
|---|---|
| Call home problems, modem | MAP1301 Isolating Call Home/remote services failure |
| Create and offload a PE package | |
| Display and repair a serviceable event | MAP1210 Displaying and repairing a serviceable event |
| Email notification problem | MAP1310 Isolating e-mail notification problems |
| Email reported problem | MAP1460 Isolating e-mail report errors |
| Log in problem to the management console | Management console (HMC) login, navigation, and problems |
| Management console navigation | MAP1220 Management console GUI menu structure |
| Management console problems | MAP6000 Entry point for analyzing management console problems |
| Modem call home problems | MAP1301 Isolating Call Home/remote services failure |
| Network topology tool to display private networks node status | MAP7001 Using the network topology tool |
| Prioritize serviceable events and/or visual symptoms for repair | MAP1200 Prioritizing serviceable events and visual symptoms for repair |
| Replace an MC FRU | Use the Management Console Service Guide on the DS8000 Service documentation CD. Some management console server FRUs have unique part numbers for DS8000. Refer to Management console (MC) part numbers for your particular model. |
| SNMP notification problem | MAP1305 Isolating SNMP notification problems |
| State save for device adapter card | MAP31D0 ISS DA state save data collection |
| State save for storage facility image/LPAR | MAP1170 LPAR state saves |
| Visual symptoms | MAP1320 Isolating problems using visual symptoms |
| Service action | Go to: |
|---|---|
| Codes (SRC, progress, diagnostic, error, etc.) | Messages and codes |
| Codes displayed on the CEC enclosure panel | MAP4360 Codes displayed by the CEC enclosure control panel |
| Codes displayed on the primary power supply (PPS) | MAP2340 Codes on the PPS status display |
| Display and repair a serviceable event | MAP1210 Displaying and repairing a serviceable event |
| Email notification problem | MAP1310 Isolating e-mail notification problems |
| Email reported problem | MAP1460 Isolating e-mail report errors |
| ESCON host or fibre host system link error | MAP5300 Fibre Channel link fault |
| ESCON host system receives 'FC' status, pinned data | MAP4560 No valid subsystem status available |
| Management console problems | MAP6000 Entry point for analyzing management console problems |
| Modem call home problems | MAP1301 Isolating Call Home/remote services failure |
| Network topology tool to display private networks node status | MAP7001 Using the network topology tool |
| PE package, create and offload a | |
| Primary power supply fan speeds do not seem normal | MAP1130 PPS Fan Normal and Failure Modes |
| Prioritize serviceable events and/or visual symptoms for repair | MAP1200 Prioritizing serviceable events and visual symptoms for repair |
| Replace a FRU without using a serviceable event | MAP1230 Replace a FRU without using a serviceable event |
| RIO topology utility to display RIO nodes status. | MAP4E20 RIO Topology tool |
| Server and partition states displayed by HMC (example: Operating, Standby, Recovery, Power off) | MAP66C0 Managed system states displayed by the HMC |
| SNMP notification problem | MAP1305 Isolating SNMP notification problems |
| Visual symptoms | MAP1320 Isolating problems using visual symptoms |