DS8000 Service Documentation Version 7.5

FSPSPC1

If the system hangs after the code that sent you to this procedure displays in the control panel, perform these steps to reset the service processor.

About this task

Note: Storage complex repair actions must always be managed from the management console. To replace any FRUs identified in this procedure, use Storage Facility Management > storage facility > Exchange Parts. If the FRUs are listed in the serviceable events, select them from there.

Procedure

Are you servicing a Model 941 with more than one CEC enclosure connected together with SMP cables (at the front of the system processor cards)?

Yes. Verify that the CEC enclosure VPD card is present in the first (top) drawer, and that a VPD card is not installed in the second CEC enclosure. If there are problems with the configuration of the VPD card, correct them.
If the service processor goes to standby mode, this ends the procedure.

If the service processor still fails early in the boot process or the VPD card was configured correctly, continue to the next step.
No. Continue to the next step. Select the procedure that applies to the system on which you are working:
- Systems with a physical control panel. See Resetting the service processor on systems with a physical control panel.
- Systems with a logical control panel. See Resetting the service processor on systems with a logical control panel.

Resetting the service processor on systems with a physical control panel

Procedure

If the Advanced System Management Interface (ASMI) is available, reset the service processor using the ASMI menus.
Were you able to use the ASMI menus to reset the service processor?
- Yes. This ends the procedure.
- No. Continue to the next step.
Activate the CEC enclosure service processor card pinhole reset switch on the CEC enclosure control panel by carefully performing these steps:
1. Using an insulated paper clip, unbend the clip so that it has a straight section about two inches long.
2. Insert the clip straight into the hole, keeping the clip perpendicular to the plastic bezel.
3. When you engage the reset switch, you should feel the detent of the switch. Pressing the reset switch resets the service processor and causes the system to shut down.
Reboot the system in slow mode from the permanent side using control panel function 02 or the ASMI menus, if available.
If the hang repeats, check with service support to see if a firmware update is available that fixes the problem.
Replace the CEC enclosure service processor.
If replacing the service processor does not fix the problem, contact your next level of support.
This ends the procedure.

Resetting the service processor on systems with a logical control panel

Procedure

Reset the CEC enclosure service processor card. Use the Advanced System Management Interface (ASMI) menus, if available, or the Hardware Management Console (HMC) first to remove then to reapply power to the service processor.
Using the setting in the ASMI menu, reboot the system in slow mode from the permanent side.
If the hang repeats, check with service support to see if a firmware update is available that fixes the problem.
Replace the CEC enclosure service processor card.
If replacing the CEC enclosure service processor card does not fix the problem, contact your next level of support.
This ends the procedure.