DS8000 Service Documentation Version 7.5

Recording information for the installation report

About this task

Near the end of the installation process the system service representative (SSR) will be required to enter information to complete an Install Report that is automatically sent to IBM® ("call home"). The required information includes the total number of hours for each phase of the installation.

Each SSR working on installation activities must keep track of their times.
You will be required to enter duration of time in hours and tenths of hours for the various phases of the installation.
The time spent on problem resolution is logged separately.
The installation instructions will remind you when to return here and enter your date and time information for each phase.

Procedure

This step is an example of the Install Report information required for one of the installation phases.

Example: Position, cable, power and safety check phase

SSR #1 works Saturday, 9:00 AM to 10:00 AM and 12:30 PM to 1:00 PM
      (1.5 hours total)
SSR #1 works on problem determination Saturday, 10:00 AM to 12:30 PM 
      (2.5 hours total)
SSR #2 works on problem determination Saturday, 11:00 AM to 12:00 PM
      (1 hour total)
Phase started Saturday, 9:00 AM.  Phase ended at 1:00 PM (4 hours elapsed)

Table 1. Example of installation phase information for second Install Report screen
Phase	Total SSR Hours	Elapsed Hours Start to Finish	SSR Hours for Problem Resolution
Check customer preparation through safety checks	5.0	4.0	3.5
Note: enter hours in format xx.y (xx = hours, y=tenths)

Total SSR hours: Sum of hours by all IBM SSRs working on this phase. This includes problem resolution time on this phase.
Elapsed Time: Number of clock hours between the start time and finish time of this phase.
Problem Resolution Time: Sum of hours by all IBM SSRs spent performing problem resolution for this phase (does not include time spent on problem resolution for other installation phases).

Complete the information in Table 2 to record the overall duration of the installation.

Note: This does not include post installation actions and times that are recorded in Table 4.

Table 2. Installation time elapsed in hours
Start and End of Installation (SC20 activity)	Date and time
Start time when first IBM SSR begins the installation (SC20)
End time when last IBM SSR completes the installation (SC20 complete)
Total Elapsed Time in hours

Example:
Install started Saturday, 8:00 AM
Install completed Sunday 10:24 AM
___________________________
Total elapsed time in hours = 26.4

Complete the following tables as you proceed through the phases of the installation, post installation, and any problem determination.

Table 3. Install actions and start/stop times
Phase	Start Time (date and time)	Stop Time (date and time)	Number of Hours (hours & tenths)
Check customer preparation through safety checks
HMC initial configuration
Storage Facility bring-up
HMC customization and communication tests
End of installation and clean up

Table 4. Post installation actions and start/stop times
Phase	Start Time (date and time)	Stop Time (date and time)	Number of Hours (hours & tenths)
Monitor Certify DDM
HMC code upgrade (SC33)
SF code upgrade (SC33)

Table 5. Problem resolution for any phase
Record each phase that requires problem resolution on a separate line	Start Time (date and time)	Stop Time (date and time)	Number of Hours (hours & tenths)

Continue with the installation.