DS8000 Service Documentation Version 7.5

Powering on and verifying the storage facility

About this task

DANGER
The DS8000® will be powered on automatically during this procedure. Hazardous voltages will be present. Ensure that all safety covers are in place and that normal safety precautions are taken.

Procedure

  1. Record the date and time as follows:
    1. Record the stop date and time for the HMC Initial Configuration phase in Table 3 , in section Recording information for the installation report.
    2. Record the start date and time for the Storage Facility Bring-up phase in Table 3 , in section Recording information for the installation report.
  2. On Rack-1, set the Local/Remote switch on the LR/ZLR card to Remote (right position). For rack version 2, Remote is toward the rear of the rack.
    Figure 1. zSeries local remote switch card (local/remote switch card similar)
    Location codes for the zSeries local remote switch card
    Figure 2. Base rack locations, front and rear
    Base rack locations, front and rear
  3. If you are installing a new storage facility to an existing storage complex, then ensure that the Ethernet cables have been installed and connected between the new storage facility and the existing storage facility that contains primary management console (MC 1). Record the time this connection was made. The "Discover Storage Facility" process cannot be run until at least 15 minutes have elapsed after making this connection.
  4. Has it been 30 minutes since you completed the Rack-1 UEPO switch testing?
    • Yes, go to step 5.
    • No, when you know 30 minutes have elapsed since the Rack-1 UEPO switch testing, go to step 5.
    Note: Waiting 30 minutes ensures correct management console communication to the CEC FSPs.
  5. Power on and verification of the new storage facility must be performed from the primary management console (MC 1). If not done previously, slide the MC 1 management console keyboard/display drawer out to the service position and raise the panel display. If not done previously, log on to the management console. The CE user ID and password are as follows:

    ID:  CE
    Password:  serv1cece

    Note: If the management console panel is not functioning correctly, go to MAP6020 Management console problem determination.
  6. Once the installation process is started with the HMC GUI, do not interrupt the process by rebooting or shutting down the system or the HMC in any way. Doing so will cause an extended recovery process. Instead, contact your next level of support if you encounter any problems during the installation process that are not repaired by using the guided repair procedures.
  7. Are you adding a new storage facility to an existing storage complex?
    • Yes, go to step 8
    • No, go to step 11.
  8. You are installing a new storage facility to an existing storage complex. Has it been 15 minutes since the Ethernet cables were connected between the new storage facility and the existing storage facility that contains primary management console (MC 1) ?
    • Yes, go to the next step.
    • No, wait until 15 minutes have passed and then go to the next step.
    Note: If 15 minutes have not elapsed, the next step may hang.
  9. Run the Discover Storage Facility task.
    1. From the navigation area, click Storage Facility Management.
    2. From the bottom Tasks area, click Discover Storage Facility. You can click this option only once.
    3. Wait for the Machine Type, Model, and Serial number of the storage facility to be installed, to display at the top of the screen, with an installation state of "Ready for Field Install" or "New".
    Note: Depending on system state, this task might take less than one minute or as long as 20 minutes to complete.
  10. Was the Discover Storage Facility task successful?
    • Yes, go to the next step.
    • No, wait 15 more minutes and then retry the Discover Storage Facility task. If it is successful, go to the next step. If it fails again contact your next level of support.
  11. Display the storage facility install state.
    1. From the navigation area, click Storage Facility Management.
    2. In the right work area, the Install State column displays the installation state of the storage facility.
  12. Is the Machine Type and Serial Number for the storage facility being installed listed on the panel as "Ready for Field Install" or "New"?
  13. In the bottom Tasks area, expand Storage Facility Install/Remove.
    1. If the Install State is New, click Install New Storage Facility to start the installation.
    2. If the Install State is Ready for Field Install, click Storage Facility Field Install to start the installation.
    Note: Once you complete the actions in steps 14 through 16, you will monitor install status using Table 1 and Table 2.
    Note: After clicking Install New Storage Facility, depending on system state, it may take less than one minute or as long as 20 minutes for the next dialog box to display. This is normal. Do not click Install New Storage Facility again.
  14. Follow the HMC prompts to perform the following tasks:
    Note: Starting with LMC bundle 87.20.xx.xx, the DDM certify prompt for sub-steps a and b will display after step 15.
    1. The option to run the certify DDM process must be selected for all installations. The certify process will automatically start after the Storage Facility Field Install software process is completed (that is, after you have completed step A3 in Table 1).
      Note: Record the start date and time for the Monitor Certify DDM phase in Table 4, in section Recording information for the installation report.
    2. When the certify DDM process is complete the customer must be notified the storage facility is ready for use. There are two options:
      • If you will leave the customer site before the certify DDM process completes, select the option to generate a call home.
      • If you will stay on-site until the certify DDM is complete and you will notify the customer, then the call home is not required.
    3. If prompted, install the storage facility configuration media from the new storage facility into HMC (MC 1) in the existing storage facility. The media can be an SDHC memory card or a CD. See Figure 3.
      Notes:
      1. The configuration information for each storage facility is already stored on the HMC. A backup copy is shipped with a new storage facility on either an SDHC memory card or a CD.
      2. If the HMC media card reader slot is sealed with tape, the SDHC memory card should already be in the slot.
      3. If the HMC media card reader slot is empty, the SDHC memory card or CD should be in the CE envelope. If not, then check the customer envelope or shipping material.
      If you are adding a new storage facility to an existing storage complex, you must do one of the following:
      1. Transfer the SDHC memory card from the HMC in the new storage facility (MC 2) to the HMC in the existing storage complex (MC 1). Ensure the SDHC memory card is marked with the serial number of the new storage facility. After the installation is complete, remove the SDHC memory card and reinsert it in the MC 2 in the storage facility being installed. If the process fails with the SDHC memory card installed, go to the next substep.
      2. Insert the configuration CD from the new storage facility ship group into the HMC in the existing storage complex. After the installation is complete, remove the CD and discard it.
      3. If you cannot find either media, stop and call the next level of support.
      If you are installing the first storage facility in this storage complex, you must do one of the following:
      1. Determine if the SDHC memory card is in the HMC media card slot ( 1  Figure 3, or  7  Figure 4); if it is, proceed. If it is not, locate it and insert it, then proceed. After the installation is complete, leave the SDHC memory card in the HMC media card slot. It will be ready to use for error data offload. If the process fails with the SDHC memory card installed, find the CD and insert it, then proceed.
      2. If there is no SDHC memory card, find the CD and insert it, then proceed.
      3. If you cannot find either media, stop and call the next level of support.
      Figure 3. Management console media slots (T520, T530)
      Management console media slots
      Figure 4. Management console left side view (T540)
      Management console left side view (T540)
  15. The next HMC message will indicate that the Storage Facility Field Install process will now continue with power on and verification.
    1. This message refers to the software installation process. This action can take up to 1.5 hours to complete.
    2. The message directs you to return to the Storage Facility Installation Instructions to perform other actions. This is the step you will return to.
    3. The software installation is not finished until you have completed step A3 in Table 1.
    4. There are additional install steps required after the software installation process is complete.
    5. Click OK to close the message and continue the installation process.
    Note: If errors occur during the automated installation process, on-screen messages will direct you to "MAP1400 Repair a problem found during install storage facility process". Use the guidance in that MAP to resolve the problem and then restart the installation process.
  16. Follow the HMC prompts to perform the following tasks:
    Note: For LMC bundles prior to 87.20.xx.xx, the DDM certify options in sub-steps b and c were selected in step 14.
    1. When you install a DS8870 All Flash, the flash drive certify is automatic (you are not prompted).
    2. The option to run the certify DDM process must be selected for all installations. The certify process will automatically start after the Storage Facility Field Install software process is completed (that is, after you have completed step A3 in Table 1).
      Note: Record the start date and time for the Monitor Certify DDM phase in Table 4, in section Recording information for the installation report.
    3. When the certify DDM process is complete the customer must be notified the storage facility is ready for use. There are two options:
      • If you will leave the customer site before the certify DDM process completes, select the option to generate a call home.
      • If you will stay on-site until the certify DDM is complete and you will notify the customer, then the call home is not required.
  17. To minimize the installation time, activities from Table 1 can be performed in parallel with activities from Table 2.
    • Use Table 1 to monitor and respond to the progress of the installation screens.
      Note: The installation status screens will update at the bottom, so you may need to scroll down to see the latest status.
    • Use Table 2 to continue the remaining installation tasks.
    Table 1. Monitor the progress of the installation screens
    Installation Process A
    A1 Do not log off or restart the management console.
    A2 Check the HMC every 10 minutes and respond to any pop-up messages from the installation process. If an error is detected, follow the on-screen directions to go to MAP1400 HMC is reporting an installation error before serviceable events being created to repair the problem and restart.
    A3 A message will display that indicates Field Installation Verification for the Storage Facility has completed. You may be asked to check if any problems were logged. Read the on-screen instructions carefully, keep the message box open and do not reply to the message until after you have checked for problems.
    A4 If the new storage facility is Machine Type 2421, 2422, 2423, or 2424 (not 2107) as shown on the Rack MTMS (Machine Type, Model, Serial) label, do the following:
    1. Expand Storage Facility Management in the left Navigation area.
    2. Check the displayed MTMS of the new storage facility (e.g. 2421-931*75ABCD0).
      Note: A storage facility serial number will end in zero. Do not confuse with storage facility image, which will not end in zero (e.g. 2107-931*75ABCD1).
    3. Is the displayed storage facility Machine Type 2107?
      • Yes, select the MTMS of the new storage facility, go to the bottom Tasks area, and click Refresh Storage Facility States. It should now appear as a Machine Type of 242x. Continue with step A5.
      • No, it is 242x, continue with step A5.
    A5 A message will notify you that field installation verification completed successfully. A second message will notify you that the drive certify process has started. Continue with Table 2
    Note: Do not proceed with section "Finish the installation and cleanup" until the items in Table 1 above are complete.
    Table 2. Continue the remaining installation tasks
    Installation Process B
    B1 Do the following: