DS8000 Service Documentation Version 7.5

MAP7041 Private Network Isolation Procedure 41

The Network Topology tool has been used to determine that one or both management consoles have lost connectivity to all nodes (service processor and LPARs) on a single CEC enclosure (one of two processor complexes in a storage facility) through the Gray network (eth3).

MAP7041 Section-1

Procedure

Use Service Management > Manage Serviceable Events to view the list of open serviceable events.
Do you have a serviceable event that is indicating a failure with the service processor(all models) or CEC enclosure system backplane (model 961)?
- Yes, use that serviceable event to repair the service processor or CEC enclosure system backplane problem.
  When the problem is repaired, go to MAP7001 Section-1 (Start here) and use the Network topology test tool to check if the network problem is resolved.
- No, continue with the next step.
Observe the CEC enclosure control panel for the CEC enclosure which is failing. Is there an eight-digit reference code (except Cxxxxxxx) displayed on the control panel?
- Yes, go to System reference codes overview, and follow Using system reference codes and firmware codes.
- No, continue with the next step.
Are there two management consoles controlling this storage facility?
- Yes, continue with the next step.
- No, go to step 5.
Have both management consoles lost connectivity with this single system (CEC enclosure).
- Yes, go to MAP4100 Repairing a service processor (FSP) problem.
- No, continue with the next step.
Go to MAP7042 Private network isolation procedure 42.