DS8000 Service Documentation Version 7.5

MAP4E00 SRC BED10xxx problems (RIO and SPCN interfaces)

This MAP is called when a problem might be caused by an unplugged, incorrectly plugged, or damaged RIO or SPCN cable.

About this task

If the serviceable event was created during customer system activity, the FRU list is repaired in the order listed.

If the serviceable event was created during an installation or repair activity that connected the cable, the cable FRU is inspected and replaced first, followed by the logic FRUs.

Note: The RIO cable cannot be hot-plugged. The SPCN cables can be hot-plugged and are automatically checked as part of the FRU exchange verification process.
Related tasks:
How to start the service information center

MAP4E00 Section-1

Procedure

Find the SRC that sent you here in Table 1 and do the action listed.
Table 1. Actions for BED10xxx SRCs
SRC Definition Go to:
BED101xx RIO Trailing Port Status failures MAP4E00 Section-2
BED102xx RIO Leading Port Status failures MAP4E00 Section-3
BED103xx RIO Leading Port Speed failures MAP4E00 Section-4
BED104xx SPCN failures MAP4E00 Section-5
BED105xx RIO Leading Port Type failures MAP4E00 Section-6
BED106xx RIO Leading Port VPD failures MAP4E00 Section-7
BED107xx RIO Trailing Port VPD failures MAP4E00 Section-8
BED108xx RIO Enclosure VPD failures MAP4E00 Section-9
BED109xx CEC Enclosure RIO Card failures MAP4E00 Section-10

MAP4E00 Section-2

Procedure

  1. Find the SRC in Table 2 and then go to the step listed.
    Table 2. Actions for BED101xx SRCs
    SRC Definition Go to:
    BED10110 RIO trailing port status failure on Power controlling CEC. Step 2
    BED10130 RIO trailing port status failure on Remote CEC. Step 2
    BED10150 Invalid trailing port status returned by PHYP code to RAS code. Step 4
    BED10160 RIO trailing port status failure. Step 2
  2. Was the serviceable event that sent you here created during an install or repair activity during which you connected the RIO cable?
    • Yes, go to the next step.
    • No, exit this MAP, return to the repair procedure and replace the FRUs in the order listed in the serviceable event FRU list.
  3. There might be a RIO cable problem. The cable might have been left unplugged, one or more RIO cables might have been swapped when connected, the connector pins might have been damaged, or the cable itself might have failed internally. The RIO cable is first in the FRU list. Return to the repair process and reconnect or replace the cable first. If the failure still occurs, then replace the RIO logic FRU or FRUs listed.
    Note: If one or more cables were left unplugged or swapped, reconnect the original cables correctly during the FRU replace process.
  4. BED10150 - Contact your next level of support. (They might need to call engineering for assistance.)

MAP4E00 Section-3

Procedure

  1. Find the SRC in Table 3 and then go to the step listed.
    Table 3. Actions for BED102xx SRCs
    SRC Definition Go to:
    BED10210 RIO leading port status failure on power controlling CEC. Step 2
    BED10230 RIO leading port status failure on Remote CEC. Step 2
    BED10250 Invalid leading port status returned by PHYP code to RAS code Step 4
    BED10260 RIO port status failure. Step 2
  2. Was the serviceable event that sent you here created during an install or repair activity during which you connected the RIO cable?
    • Yes, go to the next step.
    • No, exit this MAP, return to the repair procedure and replace the FRUs in the order listed in the serviceable event FRU list.
  3. There might be a RIO cable problem. The cable might have been left unplugged, one or more RIO cables might have been swapped when connected, the connector pins might have been damaged, or the cable itself might have failed internally. The RIO cable is first in the FRU list. Return to the repair process and reconnect or replace the cable first. If the failure still occurs, then replace the RIO logic FRU or FRUs listed.
    Note: If one or more cables were left unplugged or swapped, reconnect the original cables correctly during the FRU replace process.
  4. BED10250 - Contact your next level of support. (They might need to call engineering for assistance.)

MAP4E00 Section-4

Procedure

  1. Find the SRC in Table 4 and then go to the step listed.
    Table 4. Actions for BED103xx SRCs
    SRC Definition Go to:
    BED10310 Leading port speed failure has occurred on the power controlling CEC.. Step 2
    BED10330 RIO trailing port speed failure on Remote CEC. Step 2
    BED10350 Invalid enclosure type returned by PHYP code to RAS code. Step 4
    BED10360 RIO port speed failure. Step 2
  2. Was the serviceable event that sent you here created during an install or repair activity during which you connected the RIO cable?
    • Yes, go to the next step.
    • No, exit this MAP, return to the repair procedure and replace the FRUs in the order listed in the serviceable event FRU list.
  3. There might be a RIO cable problem. The cable might have been left unplugged, one or more RIO cables might have been swapped when connected, the connector pins might have been damaged, or the cable itself might have failed internally. The RIO cable is first in the FRU list. Return to the repair process and reconnect or replace the cable first. If the failure still occurs, then replace the RIO logic FRU or FRUs listed.
    Note: If one or more cables were left unplugged or swapped, reconnect the original cables correctly during the FRU replace process.
  4. BED10350 - Contact your next level of support. (They might need to call engineering for assistance.)

MAP4E00 Section-5

Procedure

  1. Find the SRC in Table 5 and then go to the step listed.
    Table 5. Actions for BED104xx SRCs
    SRC Definition Go to:
    BED10410 Power controlling CEC enclosure SPCN MTMS VPD error due to incorrect cabling. Step 2
    BED10411 Power controlling CEC enclosure read invalid SPCN MTMS VPD. The Unit Temporary (UTMP) value found. Step 3
    BED10412 Power controlling CEC enclosure cannot read SPCN MTMS VPD. Step 4
         
    BED10420 Local I/O enclosure SPCN MTMS VPD failure due to incorrect cabling. Step 2
    BED10421 Local I/O enclosure read invalid SPCN MTMS VPD. Step 3
    BED10422 Local I/O enclosure cannot read SPCN MTMS VPD. Step 4
         
    BED10430 Remote CEC enclosure SPCN MTMS VPD failure due to incorrect cabling. Step 2
    BED10431 Remote CEC enclosure read invalid SPCN MTS VPD. Step 3
    BED10432 Remote CEC enclosure cannot read SPCN MTS VPD. Step 4
         
    BED10440 Remote I/O enclosure SPCN MTMS VPD failure due to incorrect cabling. Step 2
    BED10441 Remote I/O enclosure read invalid SPCN MTMS VPD. Step 3
    BED10442 Remote I/O enclosure cannot read SPCN MTMS VPD. Step 4
         
    BED10450 Invalid SPCN MTMS VPD returned by PHYP code to RAS code. Step 5
         
    BED10460 Incorrect Power Controlling CEC enclosure VPD found. Step 2
         
    BED10470 Incomplete SPCN loop found on CEC XX Step 6
  2. BED104x0 - Contact your next level of support.
    Note: The most likely cause of this are two or more SPCN cables that are cross connected. DO NOT ATTEMPT to repair this concurrently or by powering the storage facility off and correcting the cabling. There might be firmware and microcode issues that also need to be corrected.
  3. BED104x1 - Contact your next level of support.
    Note: The Unit Temporary (UTMP) values read indicate the power controlling CEC SPCN MTMS VPD was not able to be initialized. Next level might be able to correct the problem by remote access. If that fails, then the FRU listed in the SRC FRU list might need to be replaced.
  4. BED104x2 - Do the following:
    1. Use location codes from the FRU list in the serviceable event that sent you here to determine the CEC or I/O enclosure.
    2. Ensure that the SPCN cables are properly connected. If unplugged, there should be separate serviceable event to repair the cable with. After the cable is repaired, this serviceable event can be closed.
    3. Determine if there are any other serviceable events related to this enclosure for logic or power problems. If there is a power problem, repair it first.
    4. If there are no related serviceable events, return to procedure that sent you here and replace the next FRU in the FRU list until it is repaired.
  5. BED10450 - Contact your next level of support.
    Note: Next level might need to call development for assistance.
  6. Perform the following actions:
    1. Check for open serviceable events with SRC 10009135 which will indicate the isolated location code.
    2. Is SRC 10009135 present?
      • Yes. Inspect the SPCN cables at the location code indicated in the serviceable event. Go to the next step.
      • No. Inspect the SPCN cables that are supposed to connect to the I/O enclosure FRU you are working on. Go to the next step.
    3. Are the SPCN cables in proper order, that is, the cables are seated correctly and the connector screws not loose?
      • Yes. Replace the cables.
      • No. Ensure the SPCN cables are seated correctly and the connector screws are not loose.
    4. Were you sent here after a (I/O enclosure) FRU repair?
      • Yes. Restart and complete the original FRU repair that sent you here.
      • No. Perform a pseudo-repair for an IO enclosure FRU.
        1. Use the Exchange Parts procedure to select the IO enclosure that is connected with the SPCN cables:
          1. From the navigation area, click Storage Facility Management > storage facility.
          2. From the bottom Task area, click Exchange Parts > Exchange IO Enclosure and .... . The Show IO Enclosures window opens.
          3. Select an I/O enclosure and click Show FRUs. The Show IO Enclosure FRUs window opens.
        2. Select the IO Enclosure Backplane FRU and continue the guided repair.
          1. From the Show IO Enclosure FRUs window, select I/O Enclosure Backplane and click Exchange FRU. Do not replace the FRU when directed, leave it installed and continue the pseudo-repair.

MAP4E00 Section-6

Procedure

  1. Find the SRC in Table 6 and then go to the step listed.
    Table 6. Actions for BED105xx SRCs
    SRC Definition Go to:
    BED10510 RIO leading port type failure on Power controlling CEC. Step 2
    BED10530 RIO leading port type failure on Remote CEC. Step 2
    BED10550 Invalid leading port type returned by PHYP code to RAS code. Step 4
  2. Was the serviceable event that sent you here created during an install or repair activity during which you connected the RIO cable?
    • Yes, go to the next step.
    • No, exit this MAP, return to the repair procedure and replace the FRUs in the order listed in the serviceable event FRU list.
  3. There might be a RIO cable problem. The cable might have been left unplugged, one or more RIO cables might have been swapped when connected, the connector pins might have been damaged, or the cable itself might have failed internally. The RIO cable is last in the FRU list. Return to the repair process and reconnect or replace the cable first. If the failure still occurs, then replace the RIO logic FRU or FRUs listed.
    Note: If one or more cables were left unplugged or swapped, reconnect the original cables correctly during the FRU replace process.
  4. BED10550 - Contact your next level of support. (They might need to call engineering for assistance.)

MAP4E00 Section-7

Procedure

  1. Find the SRC in Table 7 and then go to the step listed.
    Table 7. Actions for BED106xx SRCs
    SRC Definition Go to:
    BED10610 Power controlling CEC enclosure RIO leading port VPD failure due to incorrect cabling. Step 2
    BED10611 Power controlling CEC enclosure read invalid RIO leading port VPD. Step 3
    BED10612 Power controlling CEC enclosure cannot read RIO leading port VPD. Step 4
         
    BED10630 Remote CEC enclosure RIO leading port VPD failure due to incorrect cabling. Step 2
    BED10631 Remote CEC enclosure read invalid RIO leading port VPD. Step 3
    BED10632 Remote CEC enclosure cannot read RIO leading port VPD. Step 4
         
    BED10650 Invalid RIO leading port VPD returned by PHYP code to RAS code. Step 5
         
    BED10660 Incorrect leading Port VPD found. Step 2
  2. BED106x0 - Contact your next level of support.
    Note: The most likely cause of this are two or more RIO cables that are cross connected. DO NOT ATTEMPT to repair this concurrently or by powering the storage facility off and correcting the cabling. There might be firmware and microcode issues that also need to be corrected.
  3. BED106x1 - Contact your next level of support.
    Note: The Unit Temporary (UTMP) values read indicate the RIO leading port VPD was not able to be initialized. Next level might be able to correct the problem by remote access. If that fails, then the FRU listed in the SRC FRU list might need to be replaced.
  4. BED106x2 - Do the following:
    1. Use location codes from the FRU list in the serviceable event that sent you here to determine the CEC or I/O enclosure.
    2. Ensure the RIO cables are properly connected. If unplugged, there should be separate serviceable event to repair the cable with. After the cable is repaired, this serviceable event can be closed.
    3. Determine if there are any other serviceable events related to this enclosure for logic or power problems. If there is a power problem, repair it first.
    4. If there are no related serviceable events, return to procedure that sent you here and replace the next FRU in the FRU list until it is repaired.
  5. BED10650 - Contact your next level of support.
    Note: Next level might need to call development for assistance.

MAP4E00 Section-8

Procedure

  1. Find the SRC in Table 8 and then go to the step listed.
    Table 8. Actions for BED107xx SRCs
    SRC Definition Go to:
    BED10710 Power controlling CEC enclosure RIO trailing port VPD failure due to incorrect cabling. Step 2
    BED10711 Power controlling CEC enclosure read invalid RIO trailing port VPD. Step 3
    BED10712 Power controlling CEC enclosure cannot read RIO trailing port VPD. Step 4
         
    BED10730 Remote CEC enclosure RIO trailing port VPD failure due to incorrect cabling. Step 2
    BED10731 Remote CEC enclosure read invalid RIO trailing port VPD. Step 3
    BED10732 Remote CEC enclosure cannot read RIO trailing port VPD. Step 4
         
    BED10750 Invalid RIO trailing port VPD returned by PHYP code to RAS code. Step 5
         
    BED10760 Incorrect Trailing Port VPD found. Step 2
  2. BED107x0 - Contact your next level of support.
    Note: The most likely cause of this are two or more RIO cables that are cross connected. DO NOT ATTEMPT to repair this concurrently or by powering the storage facility off and correcting the cabling. There might be firmware and microcode issues that also need to be corrected.
  3. BED107x1 - Contact your next level of support.
    Note: The Unit Temporary (UTMP) values read indicate the VPD was not able to be initialized. Next level might be able to correct the problem by remote access. If that fails, then the FRU listed in the SRC FRU list might need to be replaced.
  4. BED107x2 - Do the following:
    1. Use location codes from the FRU list in the serviceable event that sent you here to determine the CEC or I/O enclosure.
    2. Ensure the RIO cables are properly connected. If unplugged, there should be separate serviceable event to repair the cable with. After the cable is repaired, this serviceable event can be closed.
    3. Determine if there are any other serviceable events related to this enclosure for logic or power problems. If there is a power problem, repair it first.
    4. If there are no related serviceable events, return to procedure that sent you here and replace the next FRU in the FRU list until it is repaired.
  5. BED10750 - Contact your next level of support.
    Note: Next level might need to call development for assistance.

MAP4E00 Section-9

Procedure

  1. Find the SRC in Table 9 and then go to the step listed.
    Table 9. Actions for BED108xx SRCs
    SRC Definition Go to:
    BED10804 Internal error and seven different possible error messages; no FRUs. Step 5
    BED10810 Power controlling CEC enclosure read RIO VPD out of order due to incorrect cabling. Step 2
    BED10811 Power controlling CEC enclosure read invalid RIO VPD. Step 3
    BED10812 Power controlling CEC enclosure cannot read RIO VPD. Step 4
         
    BED10830 Remote CEC enclosure read RIO VPD out of order due to incorrect cabling. Step 2
    BED10831 Remote CEC enclosure read invalid RIO VPD. Step 3
    BED10832 Remote CEC enclosure cannot read RIO VPD. Step 4
         
    BED10850 Invalid enclosure type returned by PHYP code to RAS code. Step 6
         
    BED10860 Incorrect Enclosure VPD found. Step 2
  2. BED108x0 - Contact your next level of support.
    Note: The most likely cause of this are two or more RIO cables that are cross connected. DO NOT ATTEMPT to repair this concurrently or by powering the storage facility off and correcting the cabling. There might be firmware and microcode issues that also need to be corrected.
  3. BED108x1 - Contact your next level of support.
    Note: The Unit Temporary (UTMP) values read indicate the VPD was not able to be initialized. Next level might be able to correct the problem by remote access. If that fails, then the FRU listed in the SRC FRU list might need to be replaced.
  4. BED108x2 - Do the following:
    1. Use location codes from the FRU list in the serviceable event that sent you here to determine the CEC or I/O enclosure.
    2. Ensure the RIO cables are properly connected. If unplugged, there should be separate serviceable event to repair the cable with. After the cable is repaired, this serviceable event can be closed.
    3. Determine if there are any other serviceable events related to this enclosure for logic or power problems. If there is a power problem, repair it first.
    4. If there are no related serviceable events, return to procedure that sent you here and replace the next FRU in the FRU list until it is repaired.
  5. BED10804 - An internal error; no FRUs. Contact your next level of support.
    Note: Next level might need to call development for assistance.
  6. BED10850 - Contact your next level of support.
    Note: Next level might need to call development for assistance.

MAP4E00 Section-10

Procedure

  1. Find the SRC in table Table 10 and then go to the step listed.
    Table 10. Actions for BED109xx SRCs
    SRC Definition Go to:
    BED10910 I/O enclosure (Tower) is not running in MultiHub mode. Step 3
    BED10920 I/O enclosure (Tower) tower_ cpssbayXX is missing from RIO Topology on CEC XX. Step 4
         
    BED10970 Found failed RIO card on I/O enclosure (Tower). Step 2
         
    BED10980 Found failed CEC enclosure RIO card. Step 2
    BED10985 Found failed I/O Planar on CEC Step 2
         
    BED10990 Found failed CEC. Step 5
  2. Check if the I/O enclosure (Tower) is powered on:
    1. If the I/O enclosure has NO power, then:
      1. Check both ends of each SPCN cable that connects to the I/O enclosure for any visual problems.

        If a problem is found, the SPCN cables cannot be hot plugged. You will need to do a pseudo repair of the I/O enclosure backplane assembly.

      2. Check for Power Fault and open problems with an I/O enclosure power supply or I/O planar called out. Repair the specified parts, replace the faulty power supply, or connect the SPCN cables as appropriate.
      3. If the I/O enclosure tower still has no power and no power supply fault is found, replace the tower I/O planar.
    2. If the tower has power, check to see if any RIO cables are unplugged.
    3. If no other problems are found, repair FRUs in the order they appear.
  3. Contact your next level of support and refer to TIP 353.
    Note: This will require a disruptive window.
  4. Contact your next level of support.
    Note: This will require a disruptive window.
  5. Check for open problems relating to the failed CEC. If no other open problems are found, contact your next level of support.