DS8000 Service Documentation Version 7.5

MAP3310 Storage enclosure installation failed - RAID controller error (30 SSD slots, 1.8 inches)

MAP3310 Section-1

The RAID controller card at the location that is listed in the serviceable event failed power-on self-test during storage enclosure installation.

The FRU list of the serviceable event that sent you here contains:

MAP3310
Location of the affected RAID controller card in the storage enclosure you are installing in "MES format". For example: R1-B04-C1. For more location information, see Figure 2, Figure 3, and Figure 4, or refer to MES and installation instructions location codes (Models 961, 96E)

Complete the following steps to correct the RAID controller error.

Ensure that each power supply is fully seated with the orange retaining clip at the bottom (vertical mount on Models 961, 96E) or toward the right (horizontal mount on Models 961, 96E). See Figure 1. If a power supply is not fully seated or incorrectly inserted, correct the problem and retry the storage enclosure installation.
Check the storage enclosure power supply LEDs. See Figure 1. The following indications are correct:
- AC is lit.
- DC is lit.
- ! (fault/identify) is out (not lit).
Figure 1. Storage enclosure power supply and midplane (rear view)
Are the power supply indications correct?
- Yes, continue to step 4.
- No, correct the problem or replace the power supply and retry the storage enclosure installation.
Reseat the RAID controller card at the location that is listed, and retry the storage enclosure installation.
If the installation fails, replace the RAID controller card at the location that is listed, and retry the storage enclosure installation.
If the installation still fails, contact your next level of support.
Figure 2. Storage enclosure, 30 SSD slots 1.8 inches (rear view) (Model 961)

Figure 3. Rack 1-2 storage enclosure (30 SSD slots, 12 and 24 DDM slots) and I/O enclosure location codes (Models 960, 961) (rear view)

Figure 4. Rack 1 storage enclosure (30 SSD slots) and I/O enclosure location codes (Model 961 DS8870 all flash) (rear view)