DS8000 Service Documentation Version 7.5

MAP1500 Ending a service action

This MAP describes how to end a service action.

Related tasks:
How to start the service information center

MAP1500 Section-1

Procedure

  1. View the serviceable event and check whether the repair process closed it. Refer to MAP1210 Displaying and repairing a serviceable event.
  2. If the repair process did not automatically close the serviceable event, then perform the following actions to close it.
    1. From the navigation area, click Service Management.
    2. In the right work area, go to the Service Management section and click Manage Serviceable Events. A window opens and lets you specify selection criteria for serviceable events.
    3. Select the serviceable event, click Selected (on toolbar), select Close Event.
  3. Use the management console option listed below to ensure all resources for this repair were returned to customer use. Any resources that show an exception condition should be investigated.
    1. From the navigation area, click Storage Facility Management > storage facility.
    2. From the bottom task area, click Service Utilities > View Storage Facility Resource States. The View Resources State window opens.
    3. Scroll down to see the states of the various resources.
    Did any system check types show Failed status?
    • Yes, refer to MAP1100 View storage facility state (end of call) for more information and actions. Normally the action is to display and repair all Open Serviceable Events for this storage facility. If there are no open serviceable events, then contact your next level of support.
    • No, click on Close to end the View Resource State. Continue with the next step.
  4. If FRUs that contain network nodes (Service processor, Ethernet adapters, Ethernet switches) were replaced, then perform the following steps to Save the Network Topology.
    1. From the navigation area, click HMC Management.
    2. In the right work area, go to the Operations section and click View Network Topology.
    3. When the Network Topology window tool appears, click Save.
    4. Click Close to end the View Network Topology.
  5. Ensure that the rear cover screws are reinstalled to prevent access to hazardous areas by non-service personnel.