Find the SRC from the serviceable event that sent you to this MAP in Table 1. Perform the corresponding action listed under Description/Action.
| System Reference Code | Description/Action |
|---|---|
| BE33CE7E | Description:
Device adapter card(s) reported that a storage enclosure DDM failed
the secure data overwrite process. Additional details: Secure data overwrite (SDO) will complete successfully, however one or more customer data drives (storage enclosure DDMs) failed to complete their individual SDO (multi-pass data overwrite, cryptographic erase, or N-pass overwrite with cryptographic erase) process. The remainder of the SDO processes will complete. The failed DDMs will be listed in the SDO completion certificate and will also have open serviceable events. The disposition of the failed drives is determined by the customer. Action: Go to MAP1410 Section-2. |
| BE610010 | Description: Secure data overwrite process
for customer data drives completed successfully. Action: Information only. No further action required. |
| BE610011 | Description: Secure data overwrite process
for customer data drives failed on customer data disks. Action: Perform standard SDO recovery, as described in Note 1. |
| BE610012 | Description: Secure data overwrite process
for customer data drives failed to generate SDO completion certificate. Action: Perform standard SDO recovery, as described in Note 1. |
| BE610013 | Description: Secure data overwrite process
for customer data drives failed when it detected that status is corrupted. Action: Perform standard SDO recovery, as described in Note 1. |
| BE610014 | Description: Secure data overwrite process
for customer data drives failed to start monitoring process. Action: Perform standard SDO recovery, as described in Note 1. |
| BE610015 | Description: Secure data overwrite process
for customer data drives failed when it detected an unexpected error. Action: Perform standard SDO recovery, as described in Note 1. |
| BE610016 | Description: Secure data overwrite process
for customer data drives failed when a pre-check process detected
an error. Action: Perform standard SDO recovery, as described in Note 1. |
| BE610017 | Description: Secure data overwrite process
for customer data drives failed when it detected an incorrect storage
facility state. Action:
|
| BE610018 | Description: Secure data overwrite process
for customer data drives failed when it detected customer logical
configuration not fully removed. Action:
|
| BE610019 | Description: Secure data overwrite process
for customer data drives detected another process in progress. Action: Close this serviceable event. SDO should already be running. |
| BE61001A | Description: Secure data overwrite process
for customer data drives reports kernel data ready for collection
by SDO LPAR process. Action: Contact your next level of support. |
| BE61001B | Description: Secure data overwrite process
for customer data drives failed when it could not reset adapter configuration. Action: Perform standard SDO recovery, as described in Note 1. |
| BE61001C | Description: Secure data overwrite process
for customer data drives failed with an unexpected microcode logic
error. Action: Perform standard SDO recovery, as described in Note 1. |
| BE61001D | Description: Secure data overwrite process
for customer data drives failed when it started on LPAR1 instead of
LPAR0. Not a user error. Action: Perform standard SDO recovery, as described in Note 1. |
| BE610020 | Description: Secure data overwrite process
completed successfully on CEC enclosure disk drives. Action: Information only. No further action required. |
| BE610021 | Description: Secure data overwrite process
failed on CEC enclosure disk drives. Action: Contact your next level of support. |
| BE610030 | Description: Secure data overwrite process
completed successfully on all managed storage facilities. Additional details: This SRC indicates SDO completed successfully. The serviceable event text may include the additional messages "one or more customer drives failed SDO process", "reset service intent failed", or both. If either message is included, SDO still completed successfully, but additional actions will be required. Case 1: SRC BE610030 with no additional messages. Action: Information only. No further action required. Case 2: SRC BE610030 with additional message, "one or more customer drives failed SDO process." Action: Look for serviceable events containing SRC BE33CE7E. Refer to BE33CE7E in this table. Case 3: SRC BE610030 with additional message, "reset service intent failed." Action: Go to MAP1410 Section-3. Case 4: SRC BE610030 with both additional messages, "one or more customer drives failed SDO process" and "reset service intent failed." Action: Perform actions for MAP1410 Section-3. Then look for serviceable events containing SRC BE33CE7E. Refer to BE33CE7E in this table. |
| BE610031 | Description: Secure data overwrite process
failed on one or all managed storage facilities. Action: Perform standard SDO recovery, as described in Note 1. |
| BE610034 | Description: Secure data overwrite process
stopped due to an unexpected reboot of the HMC in the middle of the
overwrite process. Additional details: The process stopped on the HMC only. Secure Data Overwrite processes on the CEC enclosure disk drives and customer data drives are not affected. Restarting the SDO process on the HMC will allow the process to proceed on the HMC. The HMC process will detect that the other SDO processes are either still running or are complete. Any failures will be reported by separate serviceable events. Action: Restart secure data overwrite on the HMC. |
| BE610035 | Description: Secure data overwrite process
failed when the HMC failed to generate SDO completion certificate(s). Action: Perform standard SDO recovery, as described in Note 1. |
| BE610040 | Description: Secure data overwrite process
completed successfully on the secondary HMC. Action: Information only. No further action required. |
| BE610041 | Description: Secure data overwrite process
failed on the secondary HMC. Action:
|
| BE610042 | Description: Secure data overwrite process
did not complete on the secondary HMC. Action:
|
| BE610043 | Description: Secure data overwrite process
completed successfully on the primary HMC. Action: Information only. No further action required. |
| BE610044 | Description: Secure data overwrite process
failed on the primary HMC. Action: Perform standard SDO recovery, as described in Note 1. |
| BE610050 | Description: Secure data overwrite process
failed when it timed out from HMC WUI interface. Action: Perform standard SDO recovery, as described in Note 1. |
| BE610051 | Description: Secure data overwrite process
failed when RMC (HMC - LPAR) communication failed. Action: Perform standard SDO recovery, as described in Note 1. |
| BE610060 | Description: Secure data overwrite process
SDO completion certificate offloaded successfully. Action: Information only. No further action required. |
Note 1: Standard SDO recovery:
|
|
One or more customer data drives (storage enclosure DDMs) failed to complete their individual SDO (multi-pass data overwrite, cryptographic erase, or N-pass overwrite with cryptographic erase) process.
Secure data overwrite completed successfully, but "reset service intent" failed. Service intent must be reset before any logical configuration can be performed.