DS8000 Service Documentation Version 6.3.3

FWPTR

Values normally found in non-volatile storage that point to the location of an operating system were not found. If you have just replaced the Service Processor card or the Battery on the Service Processor card, the replacement procedure should have directed you to restore the NVRAM data.

Before you begin

Note: Storage complex repair actions must always be managed from the management console. To replace any FRUs identified in this procedure, use Storage Facility Management > storage facility > Exchange Parts. If the FRUs are listed in this or another Serviceable Event, select them from there.

Procedure

Have you just replaced the Service Processor or the Battery in the Service Processor?
- Yes, go to step 2.
- No, go to step 3.
Did you restore the NVRAM data as part of the remove/replace procedure?
- Yes, this error can be ignored unless it persists. If it persists, go to step 3.
- No, complete the remove/replace procedure by restoring the NVRAM data.
Replace the part listed in Table 1.
Table 1. Replacing the failing part
Unit Failing part(s) How to replace the failing part

CEC enclosure Service processor Refer to Exchanging parts.

Table 1. Replacing the failing part
Unit	Failing part(s)	How to replace the failing part
CEC enclosure	Service processor	Refer to Exchanging parts.

What to do next

This ends the procedure.