DS8000 Service Documentation Version 6.3.3

MAP6F40 Troubleshooting accessing the ASMI using a Web browser

MAP6F40 Section-1

Procedure

Use Table 1 for information and error resolution regarding common problems that occur during the setup of accessing the Advanced System Management Interface (ASMI) through a Web browser.

Table 1. Problems that may occur during setup of accessing ASMI
Problem	Resolution
After you enter the service processor IP address in the Web browser, you receive a security alert.	Usually this means that your laptop does not accept the server as a secure site. To resolve this problem, complete the following steps: In the Client Authentication window, select the certificate you want to use when connecting and click OK. If you receive the error that this page cannot be found, then your PC or laptop does not trust the server as a secure site. If you have a firewall on your PC or laptop, modify the firewall settings to trust the server's IP address. Then, type the IP address in the Address field of your PCs or laptop's Web browser. On the Security Alert window, click Yes.
After you enter the server's IP address in the Web browser, the browser displays an error message stating that it cannot find the IP address that you entered.	Ensure that you entered `https://<IP address of server>` in the Address field of your Web browser. Ensure that your entered the correct IP address for the service processor.
You are using Microsoft Internet Explorer 6.0 running on Windows XP, you have correctly cabled the PC or laptop to the server, and you cannot access the ASMI.	Usually this means that the Use TLS 1.0 option in Microsoft Internet Explorer is enabled. To connect to the ASMI, this option must be disabled. To resolve this problem, complete the following steps: From the Tools menu in Microsoft Internet Explorer, select Internet Options. From the Internet Options window, click the Advanced tab. Uncheck Use TLS 1.0 (in the Security category) and click OK.