DS8000 Service Documentation Version 6.3.3

MAP6105 Display and record the HMC customer configuration and network settings information

Use this MAP to display information about the HMC customer configuration and network settings and then record this information on paper.

MAP6105 Section-1

You were sent here to display and record the HMC customer configuration and network settings that need to be restored because the customer Communications Resources worksheets cannot be found.
Can you log in to the HMC?
- Yes, continue with step 3.
- No, call the next level of support.

Display and record the settings for the options that are listed in the second column of Table 1.

To access the management console navigation item that is listed in the second column of Table 1, do the following actions:

From the navigation area, click HMC Management, then go to the Operations section.

Table 1. Management console customization tasks
You are here to set the following HMC option	HMC configuration option
Clock, Time, Date, and Time zone Note: The Clock field must be set to UTC.	Change Date and Time
HMC Network Settings	Change Network Settings

Display and record the settings for the options that are listed in the second column of Table 2.

To access the management console navigation item that is listed in the second column of Table 2, do the following actions:

From the navigation area, click Service Management. Go to the Connectivity section to select the desired HMC remote support options.

Table 2. Management console customization tasks for remote support
Task	Management console navigation option
Customer information	Manage Customer Information
Outbound connectivity	Manage Outbound Connectivity > Configure > Local Modem
Outbound connectivity	Manage Outbound Connectivity > Configure > Internet VPN
Outbound connectivity	Manage Outbound Connectivity > Configure > Pass-Through Systems
Inbound connectivity	Manage Inbound Connectivity

Display and record the settings for the options that are listed in the second column of Table 3.

To access the management console navigation item that is listed in the second column of Table 3, do the following actions:

Table 3. Management console customization tasks for Service Agent
Task	Management console navigation option
MRPD settings	Schedule Service Information > Hardware Service Information (VPD)
FTP settings	Transmit Service Information > FTP Note: This action is required only if the customer allows dumps and traces to be sent by FTP. Leave the default settings for the FTP server. If required, enter the customer firewall information. Check Enable FTP offload of service information.
Customer e-mail notification	Connectivity > Manage Serviceable Event Notification > Email
SNMP alert	Connectivity > Manage Serviceable Event Notification > SNMP Trap Configuration

Record the management console heartbeat options:
1. Click HMC Management, go to the Storage Server HMC Tasks section. Click View/Change Heartbeat Configuration.
Return to the procedure that sent you here.