DS8000 Service Documentation Version 6.3.3

MAP1400 HMC is reporting an installation error before serviceable events being created

This MAP guides you to repair a problem that was found during the 'Install Storage Facility' process and continues with the storage facility installation after the problem is repaired.

Before you begin

CAUTION:

Use this MAP only when you are directed by the Installation instructions or an on-screen message.

MAP1400 Section-1

Procedure

You are here because a problem occurred during the 'Install Storage Facility' process. Identify the symptom in Table 1 and follow the listed actions.

Table 1. Symptoms of installation problems
Symptom	Actions
You were sent here by an on-screen message indicating a MAP1400 Entry Point.	Go to the next step.
You were sent here because a new Serviceable Event was opened while the 'Field Install Storage Facility' process was running.	Go to the next step.
The storage facility is listed on the Storage Facility Install/Remove panel but shows an error condition.	Go to MAP1400 Section-G.
The storage facility is not listed on the Storage Facility Install/Remove panel.	Go to MAP1400 Section-N.
The storage facility is listed on the Storage Facility Install/Remove panel but shows 'Install Complete'.	Go to MAP1400 Section-U.

Use Table 2 to determine the next action.

Table 2. Entry points and actions
Entry Point	Description	Actions
A	Managed system is not in 'Power Off' state.	Go to MAP1400 Section-A.
B	Clocks in the managed systems require adjustment.	Go to MAP1400 Section-B.
C	Configuration file for the storage facility could not be found.	Go to MAP1400 Section-C.
D	Verification test detected an error on one or more of the PCIe or SPCN buses.	Go to MAP1400 Section-D.
E	Unexpected microcode error.	Go to MAP1400 Section-E.
F	Unexpected microcode error.	Go to MAP1400 Section-F.
G	Storage facility in unexpected error state.	Go to MAP1400 Section-G.
H	Mismatch between discovered resources and configuration file resources.	Go to MAP1400 Section-H.
J	Unable to update Time Zone or Time on storage facility image LPAR(s).	Go to MAP1400 Section-J.
K	Storage facility is not in the correct Install State	Go to MAP1400 Section-K.
L	Unexpected 'Service Lock' set.	Go to MAP1400 Section-L.
N	Storage facility was not listed on the Storage Facility Install/Remove panel.	Go to MAP1400 Section-N.
P	No power available on one or both of the CEC enclosures.	Go to MAP1400 Section-P.
Q	No power available on one or both of the Ethernet switches.	Go to MAP1400 Section-Q.
R	Problem with the service processor in one of the CEC enclosures.	Go to MAP1400 Section-R.
S	Unexpected new Serviceable Event found.	Go to MAP1400 Section-S.
T	Problem in updating the Time Of Day clock on one or both of the managed systems.	Go to MAP1400 Section-T.
U	Storage facility unexpectedly found in 'Install Complete' state.	Go to MAP1400 Section-U.
V	One or more LPARs did not complete IML.	Go to MAP1400 Section-V.
W	Microcode failed to set an internal code power option to "autostart" mode.	Go to MAP1400 Section-W.

MAP1400 Section-A

About this task

The Field Install Storage Facility process requires that the managed system is in 'Power Off' state before it starts. You were sent to this section because it was determined that a managed system belonging to the selected storage facility was found to be in a state other than 'Power Off'.

Procedure

From the navigation area, click Storage Facility Management > storage facility > Server View.
View the state of the managed system that was listed in the message that sent you here. Do both of the managed systems belonging to the storage facility show as 'Powered Off'?
- Yes, return to the Install Section and repeat the operation to perform the 'Field Install Storage Facility'. If the problem persists, contact your next level of support.
- No, go to the next step.
Does either of the managed systems belonging to the storage facility show as 'No Connection'?
- Yes, go to MAP1400 Section-N.
- No, go to the next step.
Power off the storage facility.
1. Ensure that the Local/Remote switch on the LR/ZLR card is set to Remote.
2. From the navigation area, click HMC Management.
3. From the navigation area, click Storage Facility Management > storage facility.
4. From the bottom Task area, click Service Utilities > Storage Facility Power Control. The Power Control window opens.
5. Ensure that the Power Control Mode is set to Manual. Click Power OFF Storage Facility and then click OK.
Allow up to 5 minutes for the storage facility to power off. Use steps 1 - 3 to verify that the Managed system is now powered off.
Return to the installation process and repeat the operation to perform the 'Field Install Storage Facility'.

MAP1400 Section-B

About this task

You were sent to this section because the clocks in the managed systems (or storage facility system) for the storage facility require adjustment. The clocks must be set to Coordinated Universal Time (UTC). The 'File Install Storage Facility' process fails if the clocks are not within 60 seconds of each other. When you set the clocks, attempt to set them to be as close as possible (for example, within 5 seconds).

Procedure

Start the ASMI.
1. From the navigation area, click Storage Facility Management > storage facility > Server View > server.
2. From the bottom Task area, click Operations > Launch Advanced System Management (ASM).
3. Click OK to confirm the launch of the ASMI. The web browser starts and the Advanced System Management interface is displayed.
4. Log in to ASMI using a user ID of admin and a password of admin2107. If the login fails, log in as admin with a password of admin210.
Select System Configuration and then Time Of Day.
Enter the current time in Coordinated Universal Time (UTC). Click Save Settings.
Click Log out and then close the web browser.
If necessary, repeat steps 1 - 4 for the other storage system.
Return to the installation process and repeat the operation to perform the 'Field Install Storage Facility'.

MAP1400 Section-C

About this task

You were sent to this section because the configuration file for the storage facility could not be found. If the storage facility was shipped with an integrated management console, then the configuration file normally resides on the management console hard drive. If the storage facility was shipped without an integrated management console, then the configuration file is provided on a CD-ROM or DVD-RAM which is in the ship group. If the automated process does not find the file on the management console hard drive, then you are asked to insert the CD-ROM or DVD-RAM media.

Procedure

Ensure the correct CD-ROM or DVD-RAM media is inserted and repeat the operation to perform the 'Field Install Storage Facility'.
If problems persist, contact your next level of support.

MAP1400 Section-D

About this task

You were sent to this section because the Field Install Storage Facility Verification test detected an error on one or more of the PCIe or SPCN buses that interconnect the CEC enclosures and the I/O enclosures. A serviceable event is normally logged for the detected error. Follow this MAP first.

Procedure

Power off the storage facility.
1. Ensure that the Local/Remote switch on the LR/ZLR card is set to Remote.
2. From the navigation area, click HMC Management.
3. From the navigation area, click Storage Facility Management > storage facility.
4. From the bottom Task area, click Service Utilities > Storage Facility Power Control. The Power Control window opens.
5. Ensure that the Power Control Mode is set to Manual. Click Power OFF Storage Facility and then click OK.
If this installation included multiple storage facility racks, perform a quality check of the following conditions:
- Ensure that the racks were installed in the correct sequence.
- On each expansion rack, check the Rack 1 serial number (S/N) which appears on a label as shown in the figures below.
  - For Models 941 and 94E, see Figure 1.
  - For Models 951 and 95E, see Figure 2.
  Ensure that the serial number matches the serial number of Rack-1, indicating which rack the expansion rack must be installed to.
- Ensure that the expansion rack was installed in the position indicated by the rack number label.
- Ensure that all PCIe and SPCN cables were routed to the correct location.
- Ensure that all PCIe and SPCN cables are correctly seated and have not become dislodged during shipment.
- Ensure that all racks have power available to them.
- Go to step 4.
Figure 1. Rack serial number and rack number labels (Models 941, 94E)

Figure 2. Rack serial number and rack number labels (Models 951, 95E)
If this installation included a single storage facility rack, perform the following check:
- Ensure that all PCIe and SPCN cables are correctly seated and have not become dislodged during shipment.
Return to the installation process and repeat the operation to perform the Field Install Storage Facility.
Note: The storage facility might display an 'Error state' when starting the Field Install along with a message. This is normal. When you see the message, click Yes to continue.

MAP1400 Section-E

About this task

You were sent to this section because the 'Field Install Storage Facility' process encountered a microcode error.

Procedure

Record any on-screen error messages.
Contact your next level of support.

MAP1400 Section-F

About this task

You were sent to this section because the 'Field Install Storage Facility' process encountered a microcode error.

Procedure

Record any on-screen error messages.
Contact your next level of support.

MAP1400 Section-G

About this task

You were sent to this section because the 'Field Install Storage Facility' process found that the storage facility shows an error state. This is set when the process was run previously and is for information only. This state does not indicate that the storage facility is still failing.

Procedure

Did you already repair a problem?
- Yes, click Yes to continue.
- No, repair any outstanding problems.
If the problem persists, then contact your next level of support.

MAP1400 Section-H

About this task

You were sent to this section because the Field Install Storage Facility Verification process found a mismatch between the resources discovered on the storage facility and those reported in the configuration file.

Procedure

View and repair any Open Serviceable Events for this storage facility.
- If problems were found and repaired, go to the next step to power off the storage facility. Then repeat the operation to perform the 'Field Install Storage Facility'.
- If there were no Open Serviceable Events, go to the next step.
Power off the storage facility.
1. Ensure that the Local/Remote switch on the LR/ZLR card is set to Remote.
2. From the navigation area, click HMC Management.
3. From the navigation area, click Storage Facility Management > storage facility.
4. From the bottom Task area, click Service Utilities > Storage Facility Power Control. The Power Control window opens.
5. Ensure that the Power Control Mode is set to Manual. Click Power OFF Storage Facility and then click OK.
Perform the following checks:
- Ensure that you did not add or remove any features before starting the installation.
- Ensure that you loaded the CD/DVD containing the latest version of the configuration file.
- Ensure that all cables connected during installation are in the correct locations.
- Inspect the storage facility to ensure that no parts became dislodged during shipment.
Return to the installation process and repeat the operation to perform the 'Field Install Storage Facility'.
If the problem persists, contact your next level of support.

MAP1400 Section-J

About this task

You were sent to this section because the 'Field Install Storage Facility' process was unable to update either the Time Zone or the Time on one or more of the storage facility image LPARs.

Procedure

View and repair any Open Serviceable Events for this storage facility.
- If problems were found and repaired, go to the next step.
- If there were no open serviceable events, contact your next level of support.
Power off the storage facility.
1. Ensure that the Local/Remote switch on the LR/ZLR card is set to Remote.
2. From the navigation area, click HMC Management.
3. From the navigation area, click Storage Facility Management > storage facility.
4. From the bottom Task area, click Service Utilities > Storage Facility Power Control. The Power Control window opens.
5. Ensure that the Power Control Mode is set to Manual. Click Power OFF Storage Facility and then click OK.
Return to the installation process and repeat the operation to perform the 'Field Install Storage Facility'.
If the problem persists, then contact your next level of support.

MAP1400 Section-K

About this task

You were sent to this section because the 'Field Install Storage Facility' process detected that the storage facility in not in the correct Install State to allow the process to continue. The option to perform a Field Install is available only if the storage facility is in a state of 'Ready for Field Install' or 'New'.

Procedure

Record the state of the storage facility as displayed in the Storage Facility Install/Remove panel.
Contact your next level of support.

MAP1400 Section-L

About this task

You were sent to this section because the 'Field Install Storage Facility' process detected that the 'Service Lock' was already set before the process was started. This indicates that a Service Action is already in progress for this storage facility.

Procedure

Ensure that all service actions on this storage facility initiated from the management console were completed or canceled.
Ensure that all service actions on this storage facility initiated from an alternative management console were completed or canceled.
Return to the installation process and repeat the operation to perform the 'Field Install Storage Facility'.
If the problem persists, then contact your next level of support.

MAP1400 Section-N

About this task

You were sent to this section because one of the following conditions:

The storage facility was not listed on the Install/Add/Remove panel. Selection of this panel causes the management console to attempt to 'discover' all attached storage facilities. If the new storage facility is not listed, then it is likely that the management console cannot communicate with the service processors in the new storage facility. This problem would be expected only when installing a new (second) storage facility to an existing storage complex.
One or more managed systems were found in the 'No Connection' state. If a managed system is in the 'No Connection' state, the management console cannot communicate with the service processor in that managed system.

Procedure

Allow sufficient time for the service processors to power on and IML.
Note: The service processor takes 10 minutes to IML from the time that power is applied to the CEC enclosure.
Did you wait up to 10 minutes from switching on (up) the Rack-1 PPS MAIN LINE CB00 (Models 941, 951) to apply rack power?
- Yes, go to the next step.
- No, allow 10 minutes and retry the operation. Return here if you have the same problem.
Figure 3. Location codes for the CEC enclosure (rear view)
Verify that all CEC enclosures in the storage facility being installed have input power. Check the LEDs on the rear of the CEC enclosure power supplies. Figure 3 locations E1 and E2 shows the various CEC enclosure locations.
Note: The power off state is indicated by the Input power LED being lit solid and the DC good (output) LED flashing. Figure 4 shows the CEC enclosure power supply LEDs.
Is the Input power LED lit solid on one or both CEC enclosure power supplies in each CEC enclosure?
Note: A CEC enclosure functions normally with only one of the two power supplies providing power. You can wait to repair the failing power supply until after the SF installation is complete.
- Yes, go to the next step.
- No, go to MAP1400 Section-P.
Figure 4. CEC enclosure power supply LEDs
If this is SF2 (the second storage facility in the storage complex), then verify that the private network cables were installed between SF1 and SF2 Ethernet switches. See Figure 5 and Figure 6.
Figure 5. 8-port Ethernet switch port designations (SW1, SW2-Tx) Model 941 and 951

Figure 6. Connectivity between storage facilities for HMC and both 8-port Ethernet switches
Are the cables connected?
- Yes, go to the next step.
- No, connect the cables and retry the Install action.
Verify that both the Ethernet switches in the SF being installed are powered on. Are both Ethernet switches powered on?
- Yes, go to the next step.
- No, go to MAP1400 Section-Q.
Verify that the corresponding link LEDs are lit on the switches for the connections between the storage facilities. See Figure 5 and Figure 6. Are all the expected link LEDs lit?
- Yes, go to the next step.
- No, swap the Ethernet cable between switches to determine if the problem is an Ethernet switch port or cable. Replace the failing FRU and retry the Install action.
For the new storage facility that is being installed, verify that power is available for the service processor functions (CEC enclosure service processor card P1-C11) in each of the CEC enclosures.
Check the green output power (DC power good) LED of the CEC power supplies (Figure 4) for each CEC enclosure. Power is available if the LED is lit solid ("on") or flashing ("standby").

Is power available to both of the service processors?
- Yes, go to the next step.
- No, go to MAP1400 Section-R.

Verify that the Ethernet connection is working between the service processors and the Ethernet switches. Observe the service processor Ethernet link LEDs and the Ethernet switch link LEDs. See Figure 3, Figure 5, Figure 6, and Table 3..

Are all eight link LEDs lit (two for each service processor function and two for each Ethernet switch)?

Yes, go to step 9.
No, go to the next step.

Table 3. Service Processor Ethernet Links
Description	CEC enclosure port (Figure 3)	Ethernet switch port (Figure 5)
CEC 0 (Upper) FSP to black network	R1-XC1-P1-C11-T3	R1-SW1-T3
CEC 0 (Upper) FSP to gray network	R1-XC1-P1-C11-T4	R1-SW2-T3
CEC 1 (Lower) FSP to black network	R1-XC2-P1-C11-T3	R1-SW1-T4
CEC 1 (Lower) FSP to gray network	R1-XC2-P1-C11-T4	R1-SW2-T4

Identify the failing FRU by doing the following steps:
1. Move the Ethernet cable to another port on the Ethernet switch and see if the Link LED is now lit. If the LED is now lit, replace the Ethernet switch. Otherwise, move the cable back to the original port.
2. If problem is not the Ethernet switch, remaining FRUs are Ethernet cable or service processor. Replace the Ethernet cable between the affected service processor port and the affected Ethernet switch port.
3. If the failure still occurs, the likely problem is with the service processor. Go to MAP1400 Section-R, which guides you to isolate service processor problems.
Visual checks did not identify a problem. Go to MAP1400 Section-R.

MAP1400 Section-P

About this task

You were sent to this section because there was no power available on one or both of the CEC enclosures.

Procedure

Is the power unavailable on both of the CEC enclosures?
- Yes, go to the next step.
- No, ensure that no power cables became dislodged from the failing CEC enclosure during delivery. If no problem is found, then contact your next level of support.
Were the steps in the Install Section, Performing the power and safety checks, completed?
- Yes, ensure that all switches and circuit breakers are turned on the PPSs. If no problem is found, then contact your next level of support.
- No, return to the Install Section, Performing the power and safety checks, and complete the tasks.

MAP1400 Section-Q

About this task

You were sent to this section because there was no power available on one or both of the Ethernet switches.

Procedure

Is the power unavailable on both of the CEC enclosures?
- Yes, go to the next step.
- No, ensure that no power cables became dislodged from the failing switch during delivery.
- If no problem is found, then replace the Ethernet switch. If the problem is not resolved, then contact your next level of support.
Were the steps in the Install Section, Performing the power and safety checks, completed?
- Yes, ensure that all switches and circuit breakers are turned on on the PPSs. If no problem is found, then contact your next level of support.
- No, return to the Install Section, Performing the power and safety checks, and complete the tasks.

MAP1400 Section-R

About this task

You were sent to this section because there is a problem with the service processor function in one of the CEC enclosures.

Procedure

Normal FRU isolation, parts replacement and verification using the management console GUI screens is not available because the logical installation is incomplete.
You must stop this installation and call the next level of support. They will help you replace the FRU containing the service processor, then update the VPD and recover the installation process.
For Models 941, 951, the FRU is the CEC enclosure service processor card.

MAP1400 Section-S

About this task

You were sent to this section because you found that a new Serviceable Event was opened while the 'Field Install Storage Facility' process was running.

CAUTION:

If you Click on the NO button in answer to the question "Do you want to continue with the Installation Process?" then the Field Install Storage Facility process terminates. The automated process must then be run again from the start to complete the installation.

Procedure

Review the FRU list for each open serviceable event. Does the FRU list contain FRUs or isolation procedures for redundant hardware such as:
- CEC, I/O, or storage enclosure FRUs including DDMs
- Rack power FRUs
- Private network FRUs
- Informational messages that do not require the installation to be stopped
- Yes, defer the repair until after the installation has been completed. Return to the Message box and click YES to continue.
- No, go to the next step.
Contact your next level of support to determine if a repair is needed to allow the 'Field Install Storage Facility' process to complete. Follow the guidance from support to click YES or NO.

MAP1400 Section-T

About this task

You were sent to this section because the 'Field Install Storage Facility' process detected a problem in updating the Time Of Day clock on one or both of the managed systems within the storage facility.

Procedure

View and repair any Open Serviceable Events for this storage facility.
- If problems were found and repaired, return to the installation process and repeat the operation to perform the 'Field Install Storage Facility'.
- If there were no open serviceable events, go to the next step.
Launch the ASMI.
1. From the navigation area, click Storage Facility Management > storage facility > Server View > server.
2. From the bottom Task area, click Operations > Launch Advanced System Management (ASM).
3. Click OK to confirm the launch of the ASMI. The Web browser launches and the Advanced System Management interface is displayed.
4. Login to ASMI using a user ID of admin and a password of admin2107. If the login fails, log in as admin with a password of admin210.
Select System Configuration and then Time Of Day.
Enter the current time in Coordinated Universal Time (UTC). Click Save Settings.
Click Log out and then close the Web browser.
Were you able to set the Time Of Day clock?
- Yes, return to the installation process and repeat the operation to perform the 'Field Install Storage Facility'.
- No, contact your next level of support.

MAP1400 Section-U

About this task

You were sent to this section because the storage facility is listed on the Storage Facility Install/Remove panel as 'Install Complete'. The 'Install Storage Facility' process cannot proceed with the storage facility in this state.

Procedure

Are you performing the first installation of a new storage facility shipped from IBM?
- Yes, contact your next level of support for assistance in establishing the correct storage facility state.
- No, go to the next step.
Go to Removing a storage facility, rack, or external HMC to verify that the process was completed correctly. If you are unable to resolve the problem, then contact your next level of support.

MAP1400 Section-V

About this task

You were sent to this section because one or more LPARs did not complete IML. Only the first LPAR in a storage facility image (SFI) is listed on the screen that sent you here. Both LPARs in the same SFI may be failing.

Procedure

Display any open serviceable events.
Are there any events that are related to the CEC or I/O enclosures?
- Yes, go to the next step.
- No, ensure that the circuit breakers (CB0 and CB1) on the rear of each battery enclosure were switched on (up position). The storage facility is shipped with them switched off. If they are in the proper position, contact your next level of support.
Repair the serviceable events and then go to the next step.
Note: If both LPARs in the SFI have failed, the normal repair procedure does not work because the quiesce/resume process cannot be performed. Contact your next level of support. You may need to power off the storage facility to replace the FRUs and then power it back on. If power comes up properly, close the serviceable events and then go to the next step.
Power off the storage facility.
1. Ensure that the Local/Remote switch on the LR/ZLR card is set to Remote.
2. From the navigation area, click Storage Facility Management > storage facility.
3. From the bottom Task area, click Service Utilities > Storage Facility Power Control. The Power Control window opens.
4. Ensure that the Power Control Mode is set to Manual. Click Power OFF Storage Facility and then click OK.
Start the installation from the beginning using the Storage Facility Install/Remove option (in Storage Facility Management > storage facility.

MAP1400 Section-W

About this task

You were sent to this section because the field installation failed, indicated by the fact that the code failed to set an internal code power option to "autostart" mode. Both of the CECs need to be power-cycled to allow finish-setting of the "autostart" mode.

Procedure

Contact your next level of support to report this condition. Development must determine why the code process failed. The next level of support might direct you to perform the following general procedures that must be performed before the installation can be completed:
- Power off the storage facility
- Wait until the Current State status is "Off"
- Power on the storage facility
- Verify that the internal code power option is now set to "autostart" mode
Launch the ASMI.
1. From the navigation area, click Storage Facility Management > storage facility > Server View > server.
2. From the bottom Task area, click Operations > Launch Advanced System Management (ASM).
3. Click OK to confirm the launch of the ASMI. The Web browser launches and the Advanced System Management interface is displayed.
4. Login to ASMI using a user ID of admin and a password of admin2107. If the login fails, log in as admin with a password of admin210.
Select Power/Restart Control > Power On/Off System. See MAP6F00 Accessing the ASMI.
What value is displayed in the field that is labeled "Boot to system service firmware"?
- "Running", go to the next step.
- "Standby", do not continue.
Did you previously select the option to certify DDMs?
- Yes, the Certify DDMs process was not started by the installation process. You must manually start it. See MAP1470 Manually start the Certify DDMs process. After you manually start the Certify DDMs process, go to the next step.
- No, go to step 6.
The Certify DDMs process has been started. When you originally ran the Certify DDMs process, did you select the option that causes a call home to occur when the process was to be completed?
- Yes, the above procedure reset that code flag, preventing the call home from occurring. You must manually monitor the progress of the Certify DDMs process to see when it is complete. Later during the installation, when you are asked if you selected the call home option, answer "No" to be guided to manually check the progress and notify the customer when the process is complete.
- No, go to the next step.
To complete the installation, perform the procedures in Completing the management console customization and configuration.