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If you are running the diagnostics from a disk, try running standalone diagnostics. If standalone diagnostics run correctly, the problem may be damaged data on the disk. Contact your software support facility. If a different problem occurs when you run standalone diagnostics, correct that problem. If you were running standalone at first, have the same problem running standalone diagnostics that you had when running diagnostics from disk, or these actions did not resolve the problem, go to PFW1540 : Problem isolation procedures.